No more applications are being accepted for this job
- Scheduling patient appointments and making reminder calls.
- Obtaining patients addresses, contact details, insurance information, and medical records.
- Updating and verifying patient information.
- Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
- Participating in the construction of standard operating procedures and making contributions to improve those established.
- A strong proficiency of both verbal / written English. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
- Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
- Strong interpersonal and communication skills.
- Focus on customer service.
- Enjoys working with people.
- Meticulous attention to detail.
- Ability to work independently and proactively.
- Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
- Understanding of startup culture.
- Monday to Friday 8 a.m. to 5 p.m or from 9 a.m to 6 p.m (Central Standard Time) but hours can be adjusted
- Salary starting commensurate with experience
- Indefinite term contract
- Opportunities to learn and develop
- Stimulating multi-cultural environment
Patient Relations Specialist in New Delhi - Apollo XCM LLC
Description
This is an on-site position based in New Delhi, India. Only applications in English will be reviewed.Medical experience is not required for this role but preferred. Candidates with a background in Hospitality / Customer Service / are encouraged to apply
Apollo XCM is looking for the best Patient Relations Specialist who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.
What youll be doing: