- Inbound & Outbound Calls:
- Handle incoming calls from customers to address queries, provide product/service information, or resolve issues.
- Make outbound calls to customers for follow-up, feedback, or to promote products/services.
- Provide prompt and efficient responses to customer inquiries, ensuring clarity and accuracy.
- Customer Support:
- Provide first-level support by addressing customer concerns, troubleshooting issues, and offering solutions.
- Educate customers on products, services, and company policies, ensuring they understand the value proposition.
- Manage customer expectations and guide them through the resolution process effectively.
- Complaint Management:
- Act as the first point of contact for customer complaints, resolving issues within predefined timelines.
- Escalate unresolved issues to the appropriate department while ensuring customer concerns are documented and addressed.
- Data & Record Management:
- Maintain accurate and up-to-date records of all customer interactions, queries, and resolutions in the CRM system.
- Provide feedback to management on recurring issues, customer concerns, or suggestions for process improvement.
- Quality Assurance & Compliance:
- Adhere to all company policies, scripts, and guidelines during calls.
- Ensure all customer interactions are compliant with industry standards and company protocols.
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rates.
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The candidate will be responsible for working on denials, rejections, LOA's to accounts and making required corrections to claims. · ...
Navi Mumbai1 week ago
- Work in company Remote job
Voice Process Executive/ International voice process/ BPO
Only for registered members
· ...
Navi Mumbai1 month ago
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We are seeking dynamic result-driven professionals with a proven track record in sales to engage potential customers understand their needs guide them through the property buying process. · Drive the sales process from planning to closure consistently achieving growth and targets ...
Navi Mumbai, Maharashtra1 month ago
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We are hiring for a Voice process position. The responsibilities include addressing customer queries and concerns on call. · Addressing Customer queries & concerns on call. · ...
Navi Mumbai1 month ago
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We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). · This is a voice customer support role involving voice communication with international clients. ...
Navi Mumbai1 month ago
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The job involves an international voice process with a salary of 22k and 5 days working week off. · ...
Navi Mumbai, Thane1 month ago
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We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Work from Home).This is a voice customer support role involving communication with international clients. · ...
Navi Mumbai1 month ago
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We are hiring Fresher and experience candidate 6 months to 1 years for Navi Mumbai and Thane location.We have multiple voice banking process · You can get the chance to work with Big Banks like HDFC Yes Bank etc. · ...
Navi Mumbai, Thane3 weeks ago
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This is a Customer Relationship Manager (CRM) role at ICICI Lombard General insurance. · ...
Navi Mumbai, Thane3 weeks ago
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Role Details · Position: Customer Service Advisor · Shift: Australian (Graveyard Shift) · Shift timings: 2:30 AM to 5:00 PM (Any 9.5 hours rotational shift) · Process: Voice (Customer Service/Technical Support) · Working Days: 5 days with 2 rotational offs (split offs possible) · ...
Mumbai, Thane Full time5 days ago
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HIRING International Voice Process (Night Shift) · Location: Mumbai (Airoli) – Work from Office · Shift: Rotational (Night Shift Allowance Applicable) · Joining: Immediate Joiners Preferred · Role · Customer Support – US Healthcare (International Voice Process) · Eligibility · Ed ...
Navi Mumbai ₹200,000 - ₹450,000 (INR) per year Full time17 hours ago
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This is a Voice Process Executive role that involves managing incoming calls and maintaining high customer satisfaction ratings. · ...
Navi Mumbai1 month ago
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Key Responsibilities: · Inbound Call Handling: · Answer incoming calls promptly and professionally, providing assistance to customers with their inquiries or issues. · Address customer concerns, process requests, and provide information related to products, services, or accounts. ...
Mumbai, Navi Mumbai, Thane Full time1 day ago
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We are hiring Customer Support Executives for a reputed Voice Process based in Ghansoli, Navi Mumbai. · Job Details: · Location: Ghansoli, Navi Mumbai · Working Days: 6 Days Working (Rotational Week Off) · Shift: 24×7 Rotational Shifts (Day/Night) · Salary: · CTC up to ₹22,000 pe ...
Ghansoli, Navi Mumbai, Maharashtra ₹600,000 - ₹1,800,000 (INR) per year4 days ago
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This is a Customer Service Executive role in Airoli. The job requires excellent communication skills and recent experience in two organizations. · ...
Airoli, Navi Mumbai, Maharashtra1 week ago
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Call · Job Overview · We are seeking a Junior Voice Process Executive to join our team in Malad, Mumbai. The candidate will initially work on-site before transitioning to a remote, full-time position after three months. We require candidates with 1 to 3 years of experience in a ...
Airoli ₹600,000 - ₹1,800,000 (INR) per year1 day ago
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This is a voice process for ICICI Lombard Insurance. · ...
Mumbai, Navi Mumbai, Thane1 month ago
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Hiring for Non voice process Greetings from Sutherland Currently we are hiring for International Non Voice Process HSC/ Grad Fresher will do . · ...
Navi Mumbai1 month ago
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International Customer Support Executive – Voice Process · Location: Malad / Thane (Work from Office) · Salary Range: 25,000 – 36,000 per month · Experience Required: 6 months – 2 years international voice. Freshers with excellent communication skills can also apply. · Shift Timi ...
Thane, Mumbai, Navi Mumbai Full time5 days ago
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Perform voice process work in the Asian Paints & Chemical company. · Responsibilities include strong verbal communication skills and working with day shifts.Perform voice process work. · ...
Mumbai, Mumbai, Thane1 month ago
Voice Process - Navi Mumbai, Thane, Mumbai - Credicus Business Services
Description
Key Responsibilities:
-
Voice Process
Only for registered members Navi Mumbai
-
Voice Process Executive/ International voice process/ BPO
Only for registered members Navi Mumbai
-
voice process
Only for registered members Navi Mumbai, Maharashtra
-
Voice Process Executive
Only for registered members Navi Mumbai
-
International Voice Process
Only for registered members Navi Mumbai
-
International voice process
Only for registered members Navi Mumbai, Thane
-
International voice process
Only for registered members Navi Mumbai
-
Voice Banking Process
Only for registered members Navi Mumbai, Thane
-
Voice Process Executive
Only for registered members Navi Mumbai, Thane
-
Australian voice process
Full time confidential- Mumbai, Thane
-
Hiring For Voice Process
Full time Only for registered members Navi Mumbai
-
Voice Process Executive
Only for registered members Navi Mumbai
-
Voice Inbound Process
Full time Credicus Business Services- Mumbai, Navi Mumbai, Thane
-
Voice process
Only for registered members Ghansoli, Navi Mumbai, Maharashtra
-
voice process
Only for registered members Airoli, Navi Mumbai, Maharashtra
-
voice process
Only for registered members Airoli
-
Voice Process
Only for registered members Mumbai, Navi Mumbai, Thane
-
Hiring For Non voice process
Only for registered members Navi Mumbai
-
International Process Associate – Voice
Full time confidential- Thane, Mumbai, Navi Mumbai
-
Voice Process
Only for registered members Mumbai, Mumbai, Thane