Voice Process - Navi Mumbai, Thane, Mumbai - Credicus Business Services

    Credicus Business Services
    Credicus Business Services Navi Mumbai, Thane, Mumbai

    1 day ago

    Full time ₹600,000 - ₹1,800,000 (INR) per year * Healthcare
    Description

    Key Responsibilities:

    • Inbound & Outbound Calls:
    • Handle incoming calls from customers to address queries, provide product/service information, or resolve issues.
    • Make outbound calls to customers for follow-up, feedback, or to promote products/services.
    • Provide prompt and efficient responses to customer inquiries, ensuring clarity and accuracy.
    • Customer Support:
    • Provide first-level support by addressing customer concerns, troubleshooting issues, and offering solutions.
    • Educate customers on products, services, and company policies, ensuring they understand the value proposition.
    • Manage customer expectations and guide them through the resolution process effectively.
    • Complaint Management:
    • Act as the first point of contact for customer complaints, resolving issues within predefined timelines.
    • Escalate unresolved issues to the appropriate department while ensuring customer concerns are documented and addressed.
    • Data & Record Management:
    • Maintain accurate and up-to-date records of all customer interactions, queries, and resolutions in the CRM system.
    • Provide feedback to management on recurring issues, customer concerns, or suggestions for process improvement.
    • Quality Assurance & Compliance:
    • Adhere to all company policies, scripts, and guidelines during calls.
    • Ensure all customer interactions are compliant with industry standards and company protocols.
    • Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rates.
    * This salary range is an estimation made by beBee
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