Team Leader - Chennai, India - Accor

    Accor
    Accor Chennai, India

    1 week ago

    Accor background
    Full time
    Description

    Company Description

    Novotel Ibis Chennai

    Job Description

    Key Responsibilities:

    People Management

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Conduct on-going training and coach all the employees and ensure to maintain records.
  • Conduct briefing for Housekeeping Attendants.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
  • Ensures adherence to company and hotel policies by all departmental employees

    • Guest floors:

  • Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
  • Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
  • Plan for PMP schedule
  • Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
  • To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
  • Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction

    • Public area:

  • Detailed checking of public area
  • Follow thorough cleaning schedule strictly
  • Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
  • Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
  • Plan for PMP schedule
  • To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK
    • Qualifications

    BHM/Diploma Your experience and skills include:
    Warm and caring personality; previous housekeeping experience is an asset
    Ability to anticipate and focus attention on guest needs, being professional and welcoming
    Excellent organizational skills and time management