Manager - Salesforce - Pune
1 day ago
Job description
Job Details
Job Summary:
We are looking for a skilled Salesforce Technical Manager with operational experience to lead the implementation and delivery of Salesforce solutions. The ideal candidate will have a strong technical background, excellent project management skills, and the ability to drive operational efficiency within Salesforce projects.
Key Responsibilities:
- Project Management: Lead the end-to-end delivery of Salesforce projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, timelines, and resource allocations.
- Technical Leadership: Provide technical guidance and leadership to development teams, ensuring best practices and standards are followed in Salesforce architecture, design, and implementation.
- Vendor Management: Oversee relationships with Salesforce vendors and third-party partners, negotiating contracts and ensuring service levels are met. Manage vendor performance and resolve any issues promptly.
- Strategic Planning: Contribute to the strategic planning of Salesforce initiatives, aligning project goals with organizational objectives. Identify opportunities for leveraging Salesforce technology to achieve business growth.
- Stakeholder Communication: Collaborate with business stakeholders to gather requirements, define project objectives, and communicate project status, risks, and issues.
- Operational Efficiency: Leverage operational experience to streamline processes within Salesforce projects, identifying opportunities for automation and process improvement.
- Team Management: Build and manage a high-performing team of Salesforce developers, administrators, and analysts. Provide mentorship and professional development opportunities.
- Quality Assurance: Implement quality control measures to ensure the delivery of high-quality solutions. Conduct code reviews and oversee testing activities.
- Risk Management: Identify and mitigate project risks and issues, developing contingency plans as needed.
- Change Management: Facilitate change management activities to ensure successful adoption of Salesforce solutions across the organization.
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Qualifications:
- Bachelor s degree in Computer Science, Information Systems, or a related field.
- 12+ years of experience in Salesforce implementation and delivery, with at least 5 years in a managerial or leadership role.
- Strong technical expertise in Salesforce platform, including Sales Cloud, Service Cloud, and custom development.
- Proven experience in project management methodologies such as Agile and Scrum.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Operational experience in overseeing Salesforce-related processes and identifying areas for improvement.
- Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect are preferred.
- Experience with Salesforce Lightning Experience and Lightning Web Components (LWC).
- Familiarity with DevOps practices and tools for CI/CD in Salesforce environments.
- Knowledge of integration tools (e.g., MuleSoft, Informatica) and patterns.
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