Team Lead - Lucknow, India - SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED

    SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED
    SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED Lucknow, India

    2 weeks ago

    Default job background
    Full time
    Description

    Hello Folks

    Greetings of the Day

    Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader. As a Team Leader - Operations, you will be responsible for managing and leading a team of BPO professionals to achieve operational targets and deliver excellent customer service.

    Location -

    Lucknow/ Budget - up to 4.2 lpa

    Responsibilities:

    • Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service.
    • Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
    • Conduct regular team meetings to communicate targets, performance feedback, and process updates.
    • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
    • Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
    • Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.

    Requirements:

    • Bachelor's degree.
    • Minimum of 3 years of overall experience in the BPO industry.
    • At least 1 year of experience as a Team Leader in a BPO setup.
    • Excellent leadership skills with the ability to inspire and motivate a team.
    • Strong knowledge of BPO operations, processes, and industry best practices.
    • Proven track record of meeting or exceeding targets and driving performance improvement.
    • Exceptional communication skills, both written and verbal.
    • Strong analytical and problem-solving abilities.

    If you find yourself a good fit for the profile mentioned above then connect me directly on Sumbul Khan)

    Regards

    Sumbul Khan

    Team Lead - Recruitment

    Shiningstars ITPL