- Good communication skills in Hindi and English
- Experience in customer service or a related role is a plus, but not required
- Ability to handle high-stress situations and difficult customers with professionalism
- Good problem-solving and decision-making skills
- Basic computer knowledge and ability to learn new software applications
- Strong teamwork and collaboration skills
- Ability to convince and persuade customers
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Handle incoming / Outbound customer inquiries and provide assistance in a professional and timely manner
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information to customers by using the right methods and systems
- Handle and resolve customer complaints and concerns
- Process orders, forms, applications, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure customer needs are met
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers and ensure customer satisfaction
- Maintain a positive, empathetic, and professional attitude toward customers
- Keep abreast of product and service information
- Team up with colleagues to ensure high-quality customer service
- Provide feedback on the efficiency of the customer service process and suggest improvements
Customer Service Representative - Hyderabad, India - FLY Consulting Services
Description
Company Overview
FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes. Our aim is to connect our clients with the best prospects and help applicants find suitable employers from our client base.
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at FLY Consulting Services. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
Roles and Responsibilities
Contact: only Wattsapp.. Interview form Monday to Saturday from 9am to 2pm