Senior Education Professional - Pune - confidential

    confidential
    confidential Pune

    5 days ago

    Full time
    Description

    How will you make an impact 

    Education & Training 

    • Develop and maintain comprehensive AI education materials, including documentation, online courses, hands-on workshops and best practice technical guides. 
    • Conduct live and virtual training sessions to enable customers and employees to successfully implement and utilize AI solutions. 
    • Work closely with cross-functional teams, including product developers, engineers, and customer success teams to stay updated on AI advancements and best practices. 
    • Stay informed on AI education methodologies and the latest technologies to ensure industry-leading training content.  

    Knowledge Management & Content Optimization 

    • Own and maintain the Knowledge Management System (KMS), ensuring content is searchable, structured, and up to date on AI advancements and best practices. 
    • Review, edit, and publish knowledge base articles, ensuring accuracy, clarity, and alignment with organizational standards. 
    • Implement best practices for content tagging, indexing, and version control to enhance accessibility and usability. 
    • Analyze knowledge base usage metrics to improve efficiency and optimize content for relevance. 
    • Gather insights and feedback from training participants to refine and enhance learning programs. 

    Have you got what it takes 

    • Bachelor's degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required. 
    • Experience- 5- 7 years
    • Proven work experience in education, technical training, or instructional design, preferably in a tech or SaaS environment.  
    • Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred. 
    • Ability to translate complex AI topics into digestible, engaging learning materials for diverse audiences.   
    • Excellent technical English writing and editing skills. 
    • Strong client orientation, with an understanding of client needs and concerns. 
    • Excellent communication and presentation skills, with experience leading live training sessions.  
    • Diligent attention to detail. 
    • Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software. 
    • Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment. 
    • Ability and willingness to work in a highly dynamic environment. 
    • Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio. 

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