FAO Delivery Head - Bangalore Rural, India - Tata Consultancy Services

Description

TCS is hiring for "FAO Delivery Head". Details below-

Role- FAO Delivery Head

Location-Bangalore

Exp-14-21 Years

Role-

Minimum 14-21 years of experience in F&A Outsourcing industry of which at least 5 years in managing large programs of over 500 FTEs 2

• Experience in Client Relationship Management – engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them.

• Experience of leading large teams located across multiple cities in India and across the world. Demonstrated skills of managing span more than 500 FTEs

• Experience of Driving Digital Transformation across a portfolio of accounts

• Experience of working in large organizations have matrixed structure 6. Excellent communicator at all levels

• Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment.

• Excellent analytical and problem-solving skills.

• Experience in managing/supporting transitions of complex F&A project Good to Have

• Chartered Accountant or MBA Finance qualification

• Understanding of Technology and various ERPs being used in Finance world

Delivery

1 Accountable for managing service delivery

2 Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost to meet client expectations and contractual agreements

3 Ensure Quality Management Systems are followed for delivery excellence

4 Responsible for SLA management and customer satisfaction across one or more customers

5 Ensure and monitor all processes are in place to proactively protect consistent service quality. through rigorous management of change control and acceptance into service procedures

6 Metrics and reporting as per the program communication plan

People Aspect / Relationship management

1 Motivate, develop, and mentor the entire project team for efficient delivery

2 Ensure resources, capabilities, and capacity to meet Customer requirements

3 Ensure proper communication between onsite, offshore and Customer team Technological Cognizance

1 Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward

2 Initiate process, productivity, and service improvements to improve Customer

3 Drive transformation programs

Interested Candidates can apply

Regards

Tanya Kansal

TCS-TAG-HR