Oracle Sales Cloud Business Analyst - Pune, India - Vertiv

Description

Vertiv, a $ global organization with nearly 20,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities.

We support today's growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Position Summary

:
The

Oracle Sales Cloud Business Analyst

will be responsible of the development and support of the Oracle Sales Cloud applications.

He/She will be the subject matter expert of the Oracle Sales Cloud application including its integration with other digital tools.

The role will provide in-depth application support for Oracle Sales Cloud applications, respond to user support issues, monitor critical service requests, escalate issues to application providers, perform regression testing and facilitate regular meetings with assigned group.

Key DutiesParticipate in the deployment of digital sales tools particularly in the designing, building, testing, implementation and stabilization.

Receive and resolve user issues (incidents); deploy service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gapsConduct regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.

Lead or participate in root cause analysis / corrective action for critical issues and incidentsAnalyze production configuration issues and resolve any functional gapsSupport, maintain and develop interfaces between Digital system and related business critical systems.

Generate and maintain documentation for changes made to systems.

Assist in the review of documentation createdCollaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfrontParticipate in validation/testing and release activities as neededTranslate system specifications and create functioning programs using the Oracle Sales Cloud CRM Platform or other Sales Enablement platformsDevelop test plans and conduct tests to software to ensure proper operations and freedom from defects and meet business requirements.

Maintain systems to ensure

reliability and performance.
Create training plans and documentation as it applies to the digital applications and tools.
Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
Work effectively with remote team members, outsourced resources, and users to complete tasks.
Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action

School Background / Working Seniority2-5 years of experience operating with CRM platforms, Oracle CX cloudBachelor's degree or equivalentInternational experienceExperience in an international System Integrator company is a plus

Basic SkillsStrong English language skillsPMP or equivalent project management certification preferredAnalytical, and Problem-solving skills are required

Technical / Functional skillsDeep experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service)Knowledge of Oracle ERP systemsExperience with Oracle Visual Builder (VBCS)Experience with PL/SQL or MS SQL, Java and Javascript is preferredExperience creating Functional Requirement DocumentationExcellent Communication and Teamwork skillsProcess Discipline and Documentation skills essentialReady to move beyond own area of comfortAbility to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuationsKnowledge of ITIL v3 is preferred