Real-Time Analyst - Bengaluru

Only for registered members Bengaluru, India

1 month ago

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Job summary

Monitor real-time call volume and adjust staffing levels using NICE IEX and Genesys tools Analyse historical data to predict call patterns and optimize schedules and breaks Create reports and dashboards using Excel and Power BI Collaborate with operations teams to address staffing issues Identify trends and opportunities to optimize WFM processes Troubleshoot WFM system issues Provide data-driven recommendations to stakeholders Ensure accurate forecasting


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