Employee Welfare Officer - Tiruchirappalli - Kauvery Hospital

Description

About Us: Kauvery Group of Hospitals launched its first hospital more than two decades ago. The founders of Kauvery Hospital were determined on creating world-class healthcare facilities that shall be affordable. The founding doctors set off on this dream in 1999 with a 30-bedded hospital in Trichy, with a single-minded focus on offering the best-in-class healthcare, with a personal touch. This was a very new concept in a tier 2 city like Trichy which lacked a tertiary care hospital at the time. Today, Kauvery is a multi-specialty hospital chain with 2250+ beds in six locations including Trichy, Chennai, Salem, Hosur, Tirunelveli and Bengaluru. With twelve hospitals and a workforce of over 8000+, Kauvery's mission is to provide exemplary secondary and tertiary care

Our Vision

To be the most respected and trusted healthcare provider

Our Mission

To make great healthcare affordable

Our Values

• Continual Improvement
• Heartfelt Personal Touch
• Ethical
• Empathetic Care
• Real Accountability
• Service Excellence

Job Opening: Employee Welfare Officer (EWO)

Organization: Kauvery Hospital

Location: Tiruchirappalli

Employment Type: Full-Time

Role Overview

Kauvery Hospital, Trichy is seeking a dedicated and neutral Employee Welfare Officer (EWO) to strengthen workforce trust, ensure psychological safety, and proactively manage employee concerns across hospital operations.

This is a governance-aligned role that operates independently of unit HR and department leadership to preserve neutrality, credibility, and confidentiality within a high-care, patient-centric environment.

Key Responsibilities

1. Workforce Engagement (Primary Responsibility)

• Conduct daily structured floor rounds across clinical and non-clinical departments
• Engage doctors, nurses, paramedical staff, and support teams in trust-based conversations
• Identify morale concerns, burnout indicators, and disengagement risks
• Act as a safe and confidential point of contact

2. Concern Management & Resolution

• Document employee concerns in a structured case tracking system
• Categorize issues by severity and risk level
• Independently resolve minor issues such as:
• Policy clarifications
• Interpersonal misunderstandings
• Work environment concerns
• Escalate serious matters (misconduct, harassment, ethical concerns, safety risks) directly to Corporate Governance

3. Governance & Compliance Escalation

• Ensure timely escalation of compliance-sensitive issues
• Maintain strict confidentiality and whistleblower protection
• Preserve documented audit trails for governance review

4. Workforce Intelligence & Reporting

Submit weekly dashboards highlighting:

• Emerging employee risk themes
• Departmental stress hotspots
• Attrition predictors
• Leadership effectiveness signals
• Culture and morale trends

Reports must be objective, data-driven, and insight-oriented.

Candidate Profile

We are looking for professionals who demonstrate:

• High emotional intelligence and empathy
• Exceptional listening skills
• Strong conflict navigation capability
• High ethical standards and confidentiality judgment
• Ability to work within a high-pressure healthcare environment
• Strong documentation and analytical reporting skills
• Neutral and unbiased decision-making ability

Preferred Experience

• Background in Employee Relations, Industrial Relations, Healthcare HR, Compliance, or Governance
• Experience in hospital or large workforce environments preferred
• Exposure to workforce risk monitoring and culture assessment is an advantage

Why Join Kauvery Hospital – Trichy

This is a high-trust, high-impact role directly contributing to:

• Employee well-being
• Burnout risk mitigation
• Organizational stability
• Leadership accountability
• Strengthening hospital culture

You will play a vital role in ensuring that those who care for patients feel heard, supported, and protected.