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- Understandingthe product and policies to provide efficient resolution forenhanced customer experience
- Work towardsmeeting and exceeding the targets provided as per the performancescorecard parameters/KPIs communicated e.g. CSAT AHTcompliance.
- To keep themselves up to date ofany process updates by attending all briefing sessions/team huddles& online learning modules
- To achievemonthly quality thresholds by adhering to compliance reputation andprocedural parameters
- To adhere to companypolicies and guidelines (HR policies Administration guidelinesWorkplace Floor Norms Leave Policy and Compliance policyetc)
- To escalate issues and seek assistancefrom the Team Leader or Quality Analyst in case of customer queriesand any other issue which needs to beattended
- Greatcommunication skills Spoken (Versant Score 58) and written (VersantScore 55) in English
- For Chat profile typingspeed would be min 3540 WPM & accuracy @75%
- For chat profile experience in working inchat environment is must
- Strong InterpersonalCommunication skills accompanied by Quick Comprehension &Clear Articulation
- US Banking Experience is amust with overall voice experience to be min 12Months
- Should have knowledge of basic bankingfinancials
- Demonstrated Ability to WorkEffectively Within a TeamEnvironment
- Demonstrated consultativeexperience ability to influenceresourceful
- Exceptional listening andrelationship building skills
- Demonstratedresiliency in a fastpaced metric driven environment with proficientmultitasking and navigation in a windowsenvironment
- Creative problemsolving eager tofind customized solutions
- Graduate &above
Customer Service Representative - Bengaluru, India - Gama Advisory Services LLP
Description
We are searching for a polite professionalCustomer Service Representative for a MNC to represent our clientsby providing remarkable service to their customers via phone/chat.They would handle inbound/outbound o calls or chats and should seekto create a positive experience for each contact. They will listento customers to understand the reason for their call address allinquiries post research and provide an accurate an efficientresponse in timelymanner.Responsibilities
RequiredSkills
communication skills,chat,greatcommunication skills,articulation,versant,interpersonal skills,usbanking experience,problem-solving,teamwork,consultativeexperience,customer service