Customer Service Representative - Bengaluru, India - Gama Advisory Services LLP

    Gama Advisory Services LLP
    Gama Advisory Services LLP Bengaluru, India

    2 weeks ago

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    Description
    We are searching for a polite professionalCustomer Service Representative for a MNC to represent our clientsby providing remarkable service to their customers via phone/chat.They would handle inbound/outbound o calls or chats and should seekto create a positive experience for each contact. They will listento customers to understand the reason for their call address allinquiries post research and provide an accurate an efficientresponse in timelymanner.
    Responsibilities
    • Understandingthe product and policies to provide efficient resolution forenhanced customer experience
    • Work towardsmeeting and exceeding the targets provided as per the performancescorecard parameters/KPIs communicated e.g. CSAT AHTcompliance.
    • To keep themselves up to date ofany process updates by attending all briefing sessions/team huddles& online learning modules
    • To achievemonthly quality thresholds by adhering to compliance reputation andprocedural parameters
    • To adhere to companypolicies and guidelines (HR policies Administration guidelinesWorkplace Floor Norms Leave Policy and Compliance policyetc)
    • To escalate issues and seek assistancefrom the Team Leader or Quality Analyst in case of customer queriesand any other issue which needs to beattended

    RequiredSkills
    • Greatcommunication skills Spoken (Versant Score 58) and written (VersantScore 55) in English
    • For Chat profile typingspeed would be min 3540 WPM & accuracy @75%
    • For chat profile experience in working inchat environment is must
    • Strong InterpersonalCommunication skills accompanied by Quick Comprehension &Clear Articulation
    • US Banking Experience is amust with overall voice experience to be min 12Months
    • Should have knowledge of basic bankingfinancials
    • Demonstrated Ability to WorkEffectively Within a TeamEnvironment
    • Demonstrated consultativeexperience ability to influenceresourceful
    • Exceptional listening andrelationship building skills
    • Demonstratedresiliency in a fastpaced metric driven environment with proficientmultitasking and navigation in a windowsenvironment
    • Creative problemsolving eager tofind customized solutions
    • Graduate &above

    communication skills,chat,greatcommunication skills,articulation,versant,interpersonal skills,usbanking experience,problem-solving,teamwork,consultativeexperience,customer service