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  • 15h Left Service Manager-BRANCH BANKING-Branch Banking - Mumbai, India - Kotak Mahindra Bank Limited

    Kotak Mahindra Bank Limited
    Kotak Mahindra Bank Limited Mumbai, India

    3 weeks ago

    Kotak Mahindra Bank Limited background
    Description

    Job Description

    Service Manager - Branch Banking

    KRAs include:

    • Leading the entire branch operational activities of an individual mega/large branch
    • Managing a service team
    • Coordinating the audit of the branch to ensure adherence to compliance, audit, and regulatory requirements
    • Ensuring service excellence to enhance portfolio growth, control retention, and promote cross-selling activities
    • Authorizing and checking teller and relationship teams' entries for customer transactions/service requests
    • Verifying end products and check vouchers to clear transactions
    • Serving as the vault/key custodian of the branch
    • Managing the service scores of the branch
    • Overseeing branch lobby and customer queue management
    • Managing cash (including FX and TCs) at the branch within approved limits
    • Resolving customer complaints in a timely manner
    • Maintaining AML & KYC compliance for account opening forms submitted to CPC/RPC

    Key Qualifications:

    • Meticulous attention to detail
    • Ability to manage and motivate front office staff
    • Thorough understanding of branch banking operations
    • Graduate with 6-8 years of experience or postgraduate with 4-6 years of experience
    • Candidate must possess customer orientation and team leader qualities

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