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    Rss Customer Service Team Leader - Chennai, India - Rotork

    Rotork
    Rotork Chennai, India

    4 days ago

    Default job background
    Full time Construction / Facilities
    Description

    Rotork is a market-leading provider of flow control solutions for oil and gas, water and wastewater, power, chemical, process and industrial applications.


    We help our customers to increase their operational efficiency, reduce environmental impacts and provide safer working environments through our innovative research and development, comprehensive product portfolio and global service capability.


    Job Description Project Period: 12 Months The Team Leader will play a pivotal role in accelerating the aftermarket revenue stream through the implementation of a pilot project aimed at following up on a vast quotation list and opportunity pipeline.


    This individual will be responsible for mapping the process, developing guidelines, and leading a team of telemarketing sales executives to handle leads generated from three countries: India, Australia, and Singapore.


    Qualifications 6 to 10 years of experience in aftermarket sales, preferably within the flow controls, rotating equipment's and / or Industrial capital machineries.

    Analytical mindset with proficiency in data analysis and reporting tools.

    Exposure to Predictive Maintenance, IIOT, AIML principles or Asset Management would be an added advantage.


    Strong Customer Service experience with understanding of aftermarket sales strategies, including lead generation, qualification, and conversion Excellent communication, interpersonal, and leadership skills, with the ability to effectively collaborate with diverse teams and stakeholders.

    Ability to thrive in a matrix reporting structure and navigate complex organizational dynamics.


    Additional Information Results-oriented with a strong sense of accountability and ownership Strategic thinker with the ability to translate vision into actionable plans.

    Customer-centric mindset with a focus on delivering exceptional value and service.

    Proactive and self-motivated, with a passion for driving continuous improvements.

    Cultural sensitivity and awareness, with the ability to work effectively across borders & diverse cultures.

    Integrity and professionalism, with a commitment to upholding ethical standards and company values.
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