- as the first point of contact for members, addressing inquiries, resolving issues, and providing assistance via phone, email, and in-person interactions.
- the day-to-day operations of the co-working space, including ensuring common areas are clean and well-maintained, managing meeting room bookings, and coordinating with relevant departments for maintenance and repairs.
- feedback from members regarding their experience and satisfaction with our services, and communicate insights to the management team for continuous improvement.
- questions and address escalations
- all incoming calls and redirect them or keep messages
- letters, packages, etc. and distribute them
- outgoing mail by drafting correspondence, securing parcels, etc.
- sort and forward emails
- office supplies and place orders when necessary
- updated records and files
- office expenses and costs
- up other duties as assigned.
- Prior experience in customer service / front office in the hospitality industry or relevant position.
- Good multitasking, time management and organizational skills.
- Problem-solving ability with analytical skills.
- Customer-oriented and professional attitude.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office and customer relationship management (CRM) software.
- Passion for creating positive customer experiences and building community.
- Any graduation; Hotel management will be a plus.
Operations Executive - Hyderabad, India - Workafella
Description
About the company
Call it a workspace, call it a playground for minds, call it a greenhouse for brands. We call it Workafella. At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine. Caffeine healing and ergonomic comfort are the tip of the iceberg. Workafella is a vibrant ecosystem that inspires seamless productivity and quality thinking. We believe in the luxury of your productivity. Those are just a few of the many reasons to join the fold. Workafella is much more than just a workspace.
We are located at Mumbai, Chennai, Hyderabad & Bangalore where exciting events and meaningful interactions add value to our business. Workafella is your stairway to success.
Job Overview
We seek a dynamic and customer-focused individual to join our team as an Operations Executive. In this role, you will be our clients' primary point of contact, providing exceptional support and assistance to ensure their experience with our co-working spaces is outstanding. You'll be responsible for managing the reception area, implementing office policies, and ensuring guest services are exemplary & overall center operations. Applicants should have experience in the hospitality industry, and demonstrate a commitment to customer service. Manage the front office operations and come to work with a positive attitude.
Job Descriptions
Qualifications