Customer Relationship Management Manager - Pune, India - Azuro Property Management Company
Description
About the company
Square Yards is Indias largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada.
Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents.
Role we looking for
Manager Customer Relations (Property Management)
Roles and Responsibilities:
Managing the team of supervisors to deliver on ground delivery
Managing customer relations with clients
Building a network of third party contractors for work in the properties
Addressing maintenance issue raised by tenant and owners
Scheduling Property Inspections and preparing reports on the property at various point in time
Maintain and update databases of daily activities as per company standards
Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.
KPIs for this role:
Service Request score
House inspection work score
Paid rent payment bill score
Owner app download score
Tenant app download score
App Engagement /Document upload
Google rating score
Move in / Move out Inspection score
Skills Required:
Excellent communication skills written and verbal
Problem solving skills
CRM Skills
Strong coordination skills
MS office, Email and digital skills
Educational Qualification & Work Experience:
A graduate from any discipline is preferred
Experience in admin/facility management/contractor related work preferred
Min 4-year total work experience in any field is mandatory
Min 1-year Customer relationship experience is mandatory
Real estate experience preferred
Positions to hire at location
Gurgaon
Pune
Compensation:
CTC range 3.5LPA 5LPA (exceptions considered for good candidates)
Incentives based on performance