Customer Service Executive - Gurugram, India - OnlineInfatuation

Description

Job description

Position: Customer Service Agents (Inbound process)

Location: Gurgaon sec 18 (onsite)

Salary: INR Upto 25,000/-

Education qualification: Graduates

Experience: Minimum 1 year experience

Role & responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirement:

• Excellent communication
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Shift : Rotational shift for boys

Day shift for girls

Job Type: Full-time