Dynamics 365 Service - Hyderabad, India - Right Advisors Pvt. Ltd.
Description
Qualifications :
Bachelor's degree in Computer Science, Information Technology, Business Information systems
Job Description :
The Digital Solutions D365 service & Support Engineer is responsible for providing support on BA different Business Applications and systems, specifically D365 F&O, the smooth functioning of Dynamics 365 applications. CRM, EDI, infrastructure and lifecycle management experiences are a plus. Team Work, problem-solving and analytical skills, customer focused, with a passion for continuous improvement are key success factors in this role.
Tasks and Responsibilities:
- Collaborate with Manager, competence centers, team members and customers to troubleshoot and resolve technical and issues reported by clients ensuring timely resolution.
- Build and maintain positive relationships with colleagues and team members, and clients.
- Conduct thorough investigations to identify root causes of application issues and implement effective solutions.
- Maintain up-to-date work instructions and procedures for the supported systems and applications.
- Document and contribute in a knowledge base of frequently asked questions, known issues, and best practices to enable quick and efficient issue resolution.
- Learns and understands different BA competences centers organization to escalate complex issues, and ensure that they are resolved in a timely and effective manner.
- Contribute in identifying, preparing and providing training material for end users.
- Train end-users on application functionality and best practices.
- Support D365 and other systems and applications issues reported by users ensuring system and business processes continuity with minimum impact on business.
- Support master data procedures to ensure consistent and secure master data management within Trelleborg Industrial Solutions.
- Support entities with EDI transition initiatives from local solutions to central EDI service provided by Group.
- Stay up-to-date with emerging technologies and industry trends related to application support.
About the Ideal Candidate :
Education and Experience :
- Bachelor's degree in Computer Science, Information Technology, Business Information systems or equivalent experience.
- A Microsoft Dynamics 365 certification is a plus.
- Experience in D365 and Business applications support, troubleshooting, or similar role.
- Strong knowledge of application architectures, ERP processes, and database management.
- Excellent problem-solving and analytical skills.
- Effective communication, team work and interpersonal skills.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Positive attitude, willingness to learn, and a passion for customer service.
- Detail-oriented with a focus on delivering high-quality results.
- Flexibility to handle multiple tasks and prioritize work effectively
Competences :
- D365 streams and business processes knowledge
- Strong analytical and problem-solving skills to identify and resolve issues efficiently.
- Capacity to troubleshoot and debug complex technical problems.
- Experience in maintaining data integrity within Dynamics 365.
- Strong documentation skills to maintain accurate records of system configurations and customizations
- Flexible and adaptable in regard to learning and understanding new digital solutions.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Highly organized, motivated, and capable of working with minimum supervision.
- Ability to work in a fast-paced, Team-based, Customer Service oriented environment.