Urgent Opportunity For A Team Leader For A Non Voice Chat Process - Kolkata
Only for registered members Kolkata, India
1 month ago
* This salary range is an estimation made by beBee
Job summary
Acting as a crucial link, the Team Lead connects management and individual contributors to guarantee effective team operation and goal attainment.
Responsibilities
- Helps in floor support & provide real time process expertise to the CSAs.
- Manages to conduct meaningful one-on-ones, timely QA coaching, and regular feedback sessions without sacrificing SLA compliance.
- Participate in calibration sessions, audit reviews, and client escalations, while still having bandwidth for performanceimprovement plans.
- Maintains a healthy line of sight so that no specialist becomes too insulated. This helps identify early warning indicators (attendance trends, quality dips) well before they escalate.
Job description
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