Customer Support - New Delhi, India - Strikingly

Description

Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots.

We're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

The RoleYour responsibilities will include:
Provide professional and friendly service through our email and live-chat channels.
Help others and be able to stay calm under pressure.
Translate client's product into Chinese.
Be given the tools to do so easily, and you translate regularly, and moderate others' translations.


Ideal ProfileThis project requires:
Customer support experience in a fast-paced environmentGreat Korean and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the regionShould love making customers happyShould have the ability to assess each customer's issuesKnows how to deal with difficult customers/clientsHas good analytical and problem-solving skillsHas good accurate records keepingMust be a good team playerCan work with minimal supervisionAbility to prioritize and multitaskKnowledge of Domains, SEO, and Analytics is a plusMust be able to work remotely and full-time (at least 40 hours per week)What's on Offer?Flexible working optionsOpportunity to make a positive impactWork alongside & learn from best in class talent