- Manage and lead a team of trainers, Lead Trainers, and AM Training across multiple BPO processes
- Design, develop, and deliver comprehensive training programs covering process, product knowledge, and soft skills
- Conduct Training Need Identification (TNI) and Training Need Analysis (TNA) to improve agent and team productivity
- Monitor and evaluate training effectiveness, ensuring agents are production-ready
- Collaborate with Operations and Quality teams to enhance performance metrics and achieve business goals
- Drive refresher trainings, coaching sessions, and upskilling initiatives for trainers and agents
- Maintain and analyze training data, reports, and dashboards for management and client reviews
- Handle client interactions related to training performance, audits, and improvement plans
- Strong experience in BPO training for Customer Service and Sales processes
- Proven ability to manage and lead training teams
- Excellent communication, presentation, and leadership skills
- Proficiency in MS Office and LMS platforms
- Analytical mindset with the ability to track, measure, and improve training outcomes
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Gurgaon H.O, Gurugram, Haryana ₹800,000 - ₹2,200,000 (INR) per year6 days ago
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Gurgaon, Haryana, India ₹800,000 - ₹2,200,000 (INR) per year1 day ago
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Planning and execution of vocational training programs for Trained Manpower pool creation for MSIL. · Monitoring & ensuring the students enrolment as per Annual business requirement. Co-ordination with third party vendors (training partners) and Govt. bodies for smooth execution ...
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Training Manager - Gurgaon / Gurugram - Globiva
Description
We are seeking an experienced Training Manager to lead and develop training teams across multiple BPO processes, including voice and non-voice Sales & Customer Service. The role involves designing, delivering, and monitoring training programs to ensure agents and trainers are well-equipped to achieve performance targets.
Roles and Responsibilities
Preferred Candidate Profile
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Training Manager
Only for registered members Gurugram
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Training Manager
Only for registered members Gurugram
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Manager Training
Only for registered members Gurugram
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Training Manager
Only for registered members Gurugram, Noida
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Training Manager
Only for registered members Gurugram, Haryana
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Training Manager
Only for registered members Gurugram, Haryana
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Training Manager
Only for registered members Gurugram, Haryana
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Training Manager
Only for registered members Gurugram
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Training Manager
Only for registered members Gurgaon H.O, Gurugram, Haryana
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Training Manager
Only for registered members Gurugram, Haryana
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Training Manager
Full time Maruti Suzuki- Gurgaon / Gurugram
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Manager-Training
Only for registered members Gurugram
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Training Manager
Only for registered members Gurgaon, Haryana, India
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Training Manager
Full time Maruti Suzuki- Gurgaon / Gurugram
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Training Manager
Only for registered members Gurugram
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Training Manager
Only for registered members Gurugram
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Training Manager
Only for registered members Gurugram
-
Training Manager
Only for registered members Gurugram
-
Training Manager
Only for registered members Gurugram, Haryana
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Training Manager
Only for registered members Gurugram, Haryana