Customer Service Representative - New Delhi, India - Aces Global Consulting Pvt Ltd

Description

Classification: All - Finance / Accounts / Investment Banking

Skills Required: Microsoft Excel,Customer Service,Customer Relations,Sales

Job Description

Location:- Nehru Place, Delhi (WFO)

Salary- 1.5 LPA to 2.4 LPA

Years of Experience:- 1 to 2 Years

Notice period:- Immedidate to 15 Days

Interview Process:- Face to face only

Shift timings- 9:30am-6:30pm, 5 days working

Gender preference- need Female candidates only.

Responsibilities:-

Manage large amounts of incoming & outgoing phone calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions.

Follow communication procedures, guidelines and policies

Requirements and skills:-

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Diploma/Any Degree

English and Hindi fluency mandatory

CONTACT

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