- Identify, onboard, and manage third-party collection agencies.
- Set performance benchmarks and SLAs; monitor agency performance against targets (bucket-wise, product-wise).
- Conduct regular reviews, audits, and training sessions to ensure agency adherence to policies and compliance norms.
- Resolve escalations and disputes involving external collection partners.
- Lead, mentor, and manage the in-house collections call centre team.
- Implement dialler strategies, call scripts, and training modules for improved efficiency.
- Ensure quality assurance, call monitoring, and adherence to fair practices and regulatory guidelines (RBI, DND, etc.).
- Manage manpower planning, hiring, and retention for the calling team.
- Design and implement end-to-end collection strategies for early- and late-stage buckets (e.g., soft, hard, write-off).
- Analyse collection trends and data to drive recovery strategies and optimize resource allocation.
- Coordinate with product, credit, and legal teams for account resolution strategies.
- Ensure adherence to regulatory and internal compliance requirements.
- Maintain accurate MIS and dashboards to track collection performance, agency metrics, and team KPIs.
- Prepare and present periodic reports to leadership on portfolio health, collection efficiency, and recovery forecasts.
- Graduate/Post-Graduate in Business, Finance, or related field.
- Proven experience in collections management, preferably in NBFCs/Banks/Fintech.
- Strong understanding of delinquency management, risk controls, and regulatory compliance.
- Experience working with collection agencies and tele-calling operations.
- Proficiency in MIS, analytics, and collection tools (diallers, CRM).
- Excellent leadership, negotiation, and communication skills.
- High ownership mindset and ability to work under pressure.
- Strong ethical foundation and customer empathy.
- Tech-savvy with familiarity in digital collections and automation tools.
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Collections Manager
1 month ago
Only for registered members Gurugram, HaryanaThis is a full-time on-site role for a Field Collections Manager at TanServ Business Process Pvt Ltd located in Gurugram The Field Collections Manager will be responsible for managing the collection of receivables in B2B scenario and ensuring timely payment. · The role involves w ...
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Collections Manager
5 days ago
Only for registered members GurugramWe are looking for a Collection Manager. · Collections Strategy & ExecutionClient Relationship ManagementReporting & Data AnalysisProcess Optimization Team Management ...
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Collections Manager
1 week ago
Only for registered members Gurugram Full timeWe are looking for a results-driven Collections Manager to manage end-to-end recovery of outstanding B2B receivables. · ...
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Collections Manager
3 weeks ago
Only for registered members GurugramThis role is for one of the Weekday's clients We are looking for a results-driven Collections Manager to manage end-to-end recovery of outstanding B2B receivables. · ...
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Collections Manager
1 day ago
Only for registered members Gurgaon, HaryanaJob summary · We Are Hiring — Collections Manager (Call Centre) | Business Loan Portfolio · A strong negotiator who knows how to close tough cases and drive a team to targets is required. · Qualifications2 – 5 Years in Collections (Tele-collections mandatory) · ...
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Collection Manager
1 month ago
Only for registered members GurugramLead and manage collections teams to achieve targets through effective coaching, performance reviews, and productivity management. · ...
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Collections Manager
1 month ago
Only for registered members GurugramManage day to day loan recovery operations and high quality execution across various stages of delinquency. · Track field collections, agency performance. · ...
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Collections Manager
1 month ago
Only for registered members GurugramThis job involves leading collections strategy development and implementation. The candidate will manage debt portfolio performance and collaborate with stakeholders on payment plans. · ...
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Collections Manager
3 weeks ago
Only for registered members Gurugram ₹700,000 - ₹900,000 (INR)We are looking for a Collections Manager for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. · ...
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Collections Manager
3 weeks ago
Only for registered members GurugramWe are looking for a results-driven Collections Manager to manage end-to-end recovery of outstanding B2B receivables. · ...
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Collections Manager
2 days ago
Only for registered members Gurugram ₹400,000 - ₹700,000 (INR)We are looking for a Collections Manager who can lead from the front, handle escalations, and deliver numbers consistently. · Manage & lead a team of 25 – 30 Collection Executives · Motivate, train & monitor daily calling productivity · Help team close settlements & achieve recov ...
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Manager COllections
3 days ago
confidential Gurgaon / Gurugram, Gurugram Full timeWe are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment whi ...
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Collections Manager
4 days ago
Only for registered members Gurgaon Rural, HaryanaWe are recruiting for Collections Manager role based in Gurgaon area of India.This full-time position involves overseeing debt collection processes by developing policies and driving transformation projects. · ...
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manager collections
1 month ago
Only for registered members Gurugram, HaryanaWe are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types · Responsibilities include leading all activities related to Cash and Collections domain , interaction with end customers via Calls and Emails ...
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Collections Manager
1 month ago
Only for registered members India-GurugramWe are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment whi ...
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manager collections
5 days ago
Only for registered members Gurugram, HaryanaWe are inviting applications for the role of Manager, Order to Cash. In this role you are expected to have deep OTC domain knowledge which helps in picking right pain points e.g reduce or recover write off & loss. · ...
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Operations Manager Collection
2 weeks ago
Only for registered members GurugramLead debt collection team handle clients manage operations oversee floor activities maintain MS Office proficiency manage collections process from start to finish target achievement. · ...
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Manager-AR Collections
1 month ago
Only for registered members Gurugram, HaryanaWe are seeking an experienced Accounting Manager to lead and oversee the Accounts Receivable (AR) function and related financial operations. · Manage Collections Escalations: Lead resolution of complex collection issues and disputes, ensuring timely closure and customer satisfact ...
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Manager-O2C Collections
1 month ago
Only for registered members GurugramWe are seeking an experienced Accounting Manager to lead and oversee the Accounts Receivable (AR) function and related financial operations. · This role is responsible for ensuring accurate financial reporting, compliance with internal controls, and driving strategies to optimize ...
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Manager-O2C Collections
1 month ago
Only for registered members GurugramWe are seeking an experienced Accounting Manager to lead and oversee the Accounts Receivable (AR) function and related financial operations. This role is responsible for ensuring accurate financial reporting, compliance with internal controls, and driving strategies to optimize c ...
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WFM Manager- Collection
1 month ago
Only for registered members GurugramManage and optimize outbound dialling campaigns with segmentation and retry strategies Design and improve inbound collections queues IVR journeys and callback routing Forecast call volumes and build staffing plans schedules adherence and occupancy controls Track campaign queue an ...
Manager / Senior Manager - Collections - Gurgaon / Gurugram - confidential
Description
Key Responsibilities:
1. Agency Management
2. Calling Team Supervision
3. Strategy & Execution
4. Compliance & Reporting
Required Qualifications:
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Collections Manager
Only for registered members Gurugram, Haryana
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Full time Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurgaon, Haryana
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Collection Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Collections Manager
Only for registered members Gurugram
-
Manager COllections
Full time confidential- Gurgaon / Gurugram, Gurugram
-
Collections Manager
Only for registered members Gurgaon Rural, Haryana
-
manager collections
Only for registered members Gurugram, Haryana
-
Collections Manager
Only for registered members India-Gurugram
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manager collections
Only for registered members Gurugram, Haryana
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Operations Manager Collection
Only for registered members Gurugram
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Manager-AR Collections
Only for registered members Gurugram, Haryana
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Manager-O2C Collections
Only for registered members Gurugram
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Manager-O2C Collections
Only for registered members Gurugram
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WFM Manager- Collection
Only for registered members Gurugram