Order to Cash_Collection - Hyderabad, India - Genpact

Description

We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.

Responsibilities

• Develop and assess collection strategies to optimize the recovery of outstanding balances.
• Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
• Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
• Contact customers for payment through phone and email, adhering to collections strategy.
• Escalate accounts within the customer's organization and internally as per collection strategy.
• Take necessary actions, including legal steps, to expedite resolution.
• Gather necessary information and prepare documents for settlement cases.
• Approve installment and settlement plans within the scope of authority.
• Track and follow up on customer payment promises related to settlements.
• Escalate accounts and take necessary actions for resolution, including legal steps.
• Prepare documentation/reports for governance meetings with Key Accounts Managers.
• Manage bad debt write-offs, including forecasting, approval, and reconciliation.
• Initiate refund requests for credit balances upon customer request.
• Create refund reports, reconciling requests with payments received.
• Review daily unidentified remittances report and assist with payment clearing.
• Perform customer accounts reconciliation.
• Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
• Engage resolution owners for timely dispute resolution.
• Research and resolve disputes, including collaboration with internal and external stakeholders.
• Provide support for escalated dispute cases and inform customers of resolution outcomes.
• Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.

Qualifications we seek in you

Minimum qualifications

• Bachelor's degree in finance, Accounting, or related field
• Rich experience in collections, dispute resolution, and cash application.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Previous experience in governance meetings and managing relationships with Key Accounts Managers

Preferred qualifications

• Detail-oriented with a focus on accuracy and continuous improvement.
• Familiarity with industry regulations related to collections and dispute resolution.
• In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
• Hands-on experience in navigating complex collections and dispute scenarios.

Interested candidates send their updated resume to: -