Senior Wintel Operations Analyst - Noida, India - Ameriprise Financial

Description

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day BAU Activities, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts.
The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Key Responsibilities

Gauge the severity, urgency and criticality of production issues and address them as quickly as possible, Provide Server support and troubleshooting while working .
Assess & recommend solutions for permanent fixes to improve Infra stability and resiliency
Demonstrate analytical capability to perform ticket analysis and resolution & root cause analysis
Take care of minor enhancements to the Infrastructure and following Change Management processes
Collaborate with Global team and overseas team members to ensure smooth execution of the application operations

Required Qualifications

Bachelors/Master degree in Computer Science/Information Systems or equivalent.

Person should have above qualifications and 4 -7 years of experience in relevant disciplines including:

At least 4-6 years of strong experience in infrastructure platform, Windows/Linux support
Hands on experience in Windows troubleshooting, Patching.
Hands-on experience on Monitoring Services/ Tools
Working knowledge SCCM, SCOM, Servicenow, Certificate authority.
At least 4-6 years of experience in Managing File Share Services DFS etc.
At least 4-6 years of experience in Managing, Configuring Windows Roles and features.
At least 4-6 years of experience Patching Tools like WSUS, SCCM, SSM etc.
Knowledge of ITIL practices
Exceptional problem solving skills with strong analytical skills.
Good to have knowledge on PowerShell scripting

Candidates who have used following tools (or have familiarity with below):

Service Now
PowerShell
Ansible

Vmware
Familiarity with JIRA, BitBucket is a plus
Familiarity with monitoring tools SCOM/SumoLogic/Dynatrace
Knowledge about Cloud Technology and exposure to AWS/Azure etc.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology