Manager - Customer Success - Bengaluru / Bangalore - Collegedunia

    Collegedunia
    Collegedunia Bengaluru / Bangalore

    1 day ago

    Full time ₹1,800,000 - ₹3,200,000 (INR) per year *
    Description
    • Customer Relationship Management
    • Build and maintain strong relationships with key clients to ensure continued satisfaction and long-term partnerships.
    • Serve as the main point of contact for escalated issues and high-value accounts.
    • Understand customers' business goals and help align product use cases to drive results.
    • Customer Success Strategy
    • Develop and implement customer success frameworks that promote customer retention, adoption, and growth.
    • Monitor and improve Net Promoter Score (NPS), customer health scores, and renewal rates.
    • Define and track key performance metrics for customer success and satisfaction.
    • Onboarding & Adoption
    • Oversee customer onboarding processes to ensure smooth implementation and product adoption.
    • Collaborate with implementation, support, and product teams to drive successful customer journeys.
    • Provide guidance and best practices to help customers maximize product value.
    • Team Leadership
    • Manage and mentor a team of Customer Success Managers (CSMs) or specialists.
    • Conduct regular team reviews, one-on-ones, and performance evaluations.
    • Foster a culture of customer advocacy and accountability within the team.
    • Cross-functional Collaboration
    • Work with Product, Sales, Support, and Marketing to channel customer feedback into continuous improvement.
    • Partner with Sales to support upselling and renewals.
    • Represent the voice of the customer in internal strategy meetings.
    • Customer Training & Enablement
    • Oversee the development of training programs, documentation, webinars, and learning content.
    • Drive customer education to encourage self-sufficiency and engagement.
    * This salary range is an estimation made by beBee
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