- Customer Relationship Management
- Build and maintain strong relationships with key clients to ensure continued satisfaction and long-term partnerships.
- Serve as the main point of contact for escalated issues and high-value accounts.
- Understand customers' business goals and help align product use cases to drive results.
- Customer Success Strategy
- Develop and implement customer success frameworks that promote customer retention, adoption, and growth.
- Monitor and improve Net Promoter Score (NPS), customer health scores, and renewal rates.
- Define and track key performance metrics for customer success and satisfaction.
- Onboarding & Adoption
- Oversee customer onboarding processes to ensure smooth implementation and product adoption.
- Collaborate with implementation, support, and product teams to drive successful customer journeys.
- Provide guidance and best practices to help customers maximize product value.
- Team Leadership
- Manage and mentor a team of Customer Success Managers (CSMs) or specialists.
- Conduct regular team reviews, one-on-ones, and performance evaluations.
- Foster a culture of customer advocacy and accountability within the team.
- Cross-functional Collaboration
- Work with Product, Sales, Support, and Marketing to channel customer feedback into continuous improvement.
- Partner with Sales to support upselling and renewals.
- Represent the voice of the customer in internal strategy meetings.
- Customer Training & Enablement
- Oversee the development of training programs, documentation, webinars, and learning content.
- Drive customer education to encourage self-sufficiency and engagement.
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Role Responsibilities · Develop an intimate understanding of your customers businesses · Develop a network of champions within each account through education, · coaching and strong influencing skills · Represent to our customers as a trusted advisor, advocate and marketing · thou ...
Bengaluru / Bangalore ₹900,000 - ₹2,200,000 (INR) per year Full time5 days ago
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We are looking for a highly motivated and client-focused Customer Success & Insights Analyst to join our dynamic team. This role blends customer relationship management with data interpretation and storytelling, helping clients derive maximum value from our platform by generating ...
Bengaluru4 weeks ago
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CUSTOMER SUCCESS LEAD · CUSTOMER RELATIONSHIP MANAGEMENT BUILD AND MAINTAIN POSITIVE RELATIONSHIPS WITH KEY TUTORS/STUDENTS/PARENTS ACTING AS THEIR PRIMARY POINT OF CONTACT UNDERSTAND THEIR BUSINESS OBJECTIVES CHALLENGES AND NEEDS TO PROVIDE APPROPRIATE SOLUTIONS AND SUPPORT · ...
Bengaluru1 month ago
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We are looking for a highly motivated and client-focused Customer Success & Insights Analyst to join our dynamic team. · Serve as a primary point of contact for a portfolio of clients post-onboarding, ensuring adoption, satisfaction, and retention. · Understand client objectives ...
Bengaluru2 weeks ago
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You will ensure seamless onboarding and long-term success for enterprise customers. · ...
Bengaluru, Karnataka1 month ago
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Job Description: JD Customer Success - Solutions · Location: Bangalore · Type: Full-Time · About Us · is a cutting-edge AI-based SaaS company focused on revolutionizing enterprise · decision making, through demand planning and Revenue growth management for the · Consumer-Pa ...
Bengaluru ₹900,000 - ₹2,200,000 (INR) per year2 days ago
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We are looking for a highly motivated and client-focused Customer Success & Insights Analyst to join our dynamic team.This role blends customer relationship management with data interpretation and storytelling... · ...
Bengaluru2 weeks ago
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As a Customer Success Lead at BrightChamps you will ensure the success and satisfaction of our customers (Tutors/Students/Parents). You will build and maintain positive relationships with key Tutors/Students/Parents acting as their primary point of contact. · ...
Bengaluru, Karnataka1 month ago
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You will ensure seamless onboarding, · strong adoption and long-term success for enterprise customers. · Lead onboarding and implementation for OEMs and large dealer networks. · Understand customer requirements and configure the product to fit their processes. · ...
Bengaluru1 month ago
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We are seeking a Customer Success role for our team. · This is a new hire position that will work closely with the founders. · As the voice of the customer in the company, you will lead the charge in developing our customer-centric approach and work closely with tech, design and ...
Bengaluru1 month ago
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+This role drives the intersection of referrals, loyalty and presales enablement across the Embassy residential business. · Build and nurture long-term relationships with existing homeowners to drive referrals. · Manage referral database track lead progression and report on closu ...
Bengaluru1 week ago
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This role drives the intersection of referrals, loyalty, and presales enablement across the Embassy residential business. · Manage referral sales growth · Enhance customer loyalty through the Embassy Priority Program · ...
Bengaluru, Karnataka1 week ago
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We are at the beginning of a new era — one where enterprise systems will no longer be static tools, but dynamic collaborators that learn, reason, and evolve alongside the people who use them. · Craft and Present Winning Proposals and Solutions · Build understanding of value pools ...
Bengaluru1 month ago
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Provide high level mentorship to current banking exam aspirants that are a part of Oliveboard Mentorship Program and handle end-to-end relationship with students. · ...
Bengaluru, Karnataka2 weeks ago
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Oliveboard is hiring for a Student Success Manager with at least 2 years of experience in any edtech company as a Content Writer (or) Marketing role. · ...
Bengaluru3 weeks ago
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Support seamless coordination between members and the FOXO coach squad to ensure a smooth, guided, and high-quality member experience. · ...
Bengaluru1 week ago
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We are on a mission to transform the job search landscape with AI and human insight. · As a Client Service Executive, you will build strong relationships with clients and ensure client satisfaction. You will coordinate daily CSE activities and prioritize tasks to meet or exceed c ...
Bangalore Urban, Karnataka1 month ago
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About Joveo is transforming talent attraction and recruitment media buying for the world's largest employers. · Support the Implementation Manager in day-to-day implementation tasks. · Assist with operational tasks and activities, ensuring smooth execution of implementation proje ...
Bangalore Urban, Karnataka1 month ago
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This role involves managing customer relationships to ensure their success by realizing the full value of their Oracle investment. · ...
Bengaluru2 weeks ago
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Introduction · As a Customer Success Manager, you will serve as the primary customer success technical advisor and trusted advocate for customers using IBM Cloudability. You will be responsible for ensuring customers realize measurable value from their investment by driving produ ...
Bengaluru / Bangalore, India ₹1,200,000 - ₹2,800,000 (INR) per year Full time1 day ago
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We're redefining how businesses manage and engage with their events through cutting-edge tech solutions. Our innovative team is dedicated to streamlining event management for companies across industries. · ...
Bengaluru, Karnataka1 week ago
Manager - Customer Success - Bengaluru / Bangalore - Collegedunia
Description
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Customer Success
Full time confidential- Bengaluru / Bangalore
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru, Karnataka
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru, Karnataka
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru
-
Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru, Karnataka
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru, Karnataka
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bengaluru
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Customer Success
Only for registered members Bangalore Urban, Karnataka
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Customer Success
Only for registered members Bangalore Urban, Karnataka
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Customer Success Manager, India Customer Success Centre
Only for registered members Bengaluru
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Customer Success Manager
Full time IBM- Bengaluru / Bangalore, India
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Customer Success Specialist
Only for registered members Bengaluru, Karnataka
