SAP CS ..Customer Service Consultant - Hyderabad, Telangana, India
7 hours ago
Job description
- Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
- Bachelor's degree in Computer Science or equivalent from an accredited college or university.
- Experience of SAP S/4 HANA Rise on AWS is mandatory
- S4 Certification will be added advantage
- Experience on the following topics in CS module
Corrective Maintenance Service, Preventive Maintenance Service
Service Contract Management,
Service Monitoring and Analytics
Warranty Claim Management - Customer Claim Processing
Warranty Claim Management - Supplier Recovery Processing
In-House Repair (3XK)
Recurring Services
Service Order Management
Interaction Center Service Request Management
Business Process Requirement GAPs and Analysis
RICEF-W Objects
- Must be proficient in handling Issues/ troubleshooting / support functions.
- Should have experience in building the integration of SAP with applications which are non-SAP.
- Good knowledge on ticketing tools like service now, solution Manager etc.
- Ability to establish and maintain a high level of customer trust and confidence.
- Excellent communication skills.
- Ready to work in 24 x 5 support environment.
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