Manager Information Systems - Bengaluru, India - Epsilon

Description

In this role you will be part of an infrastructure Design Team in an enterprise IT organization, providing solutions to achieve business requirements. This position requires the candidate to provide full stack services support to the product development teams consisting of cloud, design, network, operating system, operational integrations and virtualization platforms.

Participates in ongoing integrated project activities including feasibility studies, scope, timeline, task list, and workflow of projects. Designs, implements, and performs designated tasks from the product sprints requiring extended services that includes design, working solutions on infrastructure solutioning, provisioning and orchestration. Own the technical engagement and ultimate success around integrated implementation projects and having deep expertise in the Cloud and On-prem technologies.

Proven ability delivering technology services and infrastructure projects. The candidate must have previous cloud and on-prem experience, a demonstrated track record of production infrastructure implementations, lift and shift of Data Center migrations and possess both cloud and application integration skills, and at least one prior job as an architecture engineer, delivery, or operations team leader.

Provides technical expertise and assistance to team members as required. Reviews real-time trending information, and contacts tiered support, when necessary. Maintains regular contact with users and supervisor/manager regarding status of open or pending activities. Assesses and develops long-term strategic goals for deployment activities in conjunction with product owners.

RESPONSIBILITIES:

• Design and architect scalable, reliable, and secure cloud-based platforms and services leveraging best practices and industry standards. Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Develop and maintain infrastructure as code (IaC) templates and scripts using tools such as Terraform, AWS CloudFormation to automate provisioning, configuration, and management of cloud resources to ensure consistency and repeatability.
• Manage a team, from hiring and training to reviews and terminations.
• Give direction and set priorities for a team of Engineers.
• Working experience of installation, configuration and maintenance, design, deployment, monitoring, develop, upgrade and support of cloud infrastructure by automation.
• Experience with AWS and Azure infrastructure with automation and configuration management tools.
• Continuous innovations to provide and support scalable and performant strategies for production cloud infrastructure, improving and ensuring reliability across our systems.
• Partner with Security teams to enhance security posture and manage vulnerabilities across our systems.
• Superior written and oral communication skills.
• Create innovative approaches to solving technical issues.
• Firm knowledge of policies/procedures, Solid working knowledge of all systems
• Oversee the administration of systems according to company and/or industry standards.
• Strong technical skills with proven management abilities.
• Proven ability delivering technology services and infrastructure projects.
• Day-to-day management and continued evolution of STS infrastructure and design capabilities.
• Works closely with Solution Architects, Technical Management, Service Operations Management, Security, and Internal Client/Product Stakeholders to deliver effective, service-oriented capabilities that enables Epsilon to provide world class service to our customers.
• Collaborates with fellow IT leaders to create an environment where knowledge and insights can be leveraged and exchanged.
• Design and architect scalable, reliable, and secure cloud-based platforms and services leveraging best practices and industry standards. Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

• Minimum 10+ years of technical project delivery.
• 5+ year experience working within a public cloud environment, preferably AWS and Azure
• Previous people management experience in resource allocation, workload prioritization, and capacity planning
• Must be a team player with a strong, self-managing work ethic.
• Strong oral and written communication skills
• Demonstrate ownership of customer's concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause, and resolve them to the satisfaction of our customers.
• Developing and updating business continuity and disaster recovery protocols
• Previous experience implementing container strategies, i.e. Kubernetes, Docker
• Must have experience working in an agile environment as part of a product outcome
• Knowledge of Agile, Scrum, or Kanban methodologies for project planning and execution
• Infrastructure as Code (IaC): Knowledge of tools like Terraform or CloudFormation for managing infrastructure deployments as code
• Experience with security compliance and audits. Must be able to train fellow employees in security awareness and procedures
• Must have the ability and willingness to be hands-on when needed. This includes experience using the tools and techniques to debug problems across a wide array of Operating systems, Cloud Platforms and Hardware
• Configuring and supporting the implementation & maintenance security tools and implementing system endpoint security policies
• Must understand Automation and be able to direct individuals in creating playbooks Knowledge of scripting languages like Python, PowerShell, or Bash for automation
• Must have experience implementing CI/CD pipelines and driving automation across development and deployment processes
• Knowledge of emerging technologies, related to infrastructure (i.e. cloud, network, data center, hardware, software) and the best practices.
• Monitoring and Performance Optimization: Experience with monitoring tools to track system performance, diagnose bottlenecks, and implement optimizations. Familiarity with monitoring tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or cloud-native monitoring services
• Knowledge of SDLC / Agile / Scrum methodologies
• Familiarity of Google and other cloud providers is a bonus
• Experience with connecting the application tier to the infrastructure tier
• Understanding of cloud security principles, secure coding practices, and compliance standards (e.g., GDPR, HIPAA, SOC 2)
• Familiarity with big data technologies (e.g., Hadoop, Spark) and analytics platforms for data-driven insights
• Understanding of ML/AI concepts and their integration within cloud environments for predictive analytics or automation

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.