Assistant Manager - Finance T500-23799 - Thiruvananthapuram - Arch Global Services India

    Arch Global Services India
    Arch Global Services India Thiruvananthapuram

    1 week ago

    Description

    Assistant Manager - Finance

    About Arch Global Services India:

    • A leading global insurer with operations in more than a dozen countries.
    • We write insurance, reinsurance and mortgage insurance on a worldwide basis.

    Position: Assistant Manager

    About the Job:

    • This role is responsible for the day-to-day operational management of teams responsible for Policy Administration/Finance/Claims operations.
    Please note that you will be expected to manage daily task allocation, resource scheduling, and reporting relevant operational metrics. You will also be involved in performance management activities aimed at enhancing both team and individual effectiveness.
    The ideal candidate should be adaptable to a dynamic and evolving business environment aligning operational execution with our organization's strategic goals.
    Job Responsibilities:
    * Process Management: Work allocation, monitoring progress of daily work ensuring completion of assigned tasks within specified SLAs preparing daily MIS ensuring resource scheduling. You are required to address all process issues timely with other support functions for resolution ensure customer enquiries are responded to within defined standards deadlines review QA scores do analysis to improve quality drive culture innovation encouraging employees contribute towards driving efficiencies.* Performance Management: Evaluate productivity availability log in times take appropriate steps if targets repeatedly missed ignored conduct 1-2-1 discussions provide timely feedback on performance discuss development plans act promptly underperformance follows capability procedures completes timely reviews promote coaching Associates achieve consistent process targets.* People Management: Support manager hiring right candidates communicate motivate team optimum performances effective communication takes place maintain high team morale deal staffing issues attend regular meetings participates various activities encourages participation engagement initiatives develop Personal Development training plans direct reports.hr*Organizational Governance:*Follow implement HR policies Organize participate divisional level organizational level activities projects Innovation drives Employee Engagement CSR ActivitiesEnsure weekly monthly reporting ISMS guidelines Conduct ISMS activities adhere Information Security policies report events incidents follow principles guidelines.Desired Skills:- Strong conceptual knowledge presentation skills.- Results-oriented mind set.- Communication skills (verbal written).- Customer centricity.- Collaboration innovation.- Diversity fostering relationships-Leading people developing capability.Result Orientation Entrepreneurial Orientation Strategic Orientation Market Insight Driving Change & Innovation.Requirements:Graduate post graduate any discipline Minimum 5 years experience insurance operations/policy administration/Finance/Claims operationsMinimum 2 years people manager role.Proficient MS Office applications Excel Word OutlookWillingness work night or afternoon shifts

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