- Administer and maintain MS Exchange versions (2013/2016/2019) and on-premise infrastructure, including backup and restore procedures, mailbox management, and public folder replication.
- Provide advanced support for Exchange Online services, including hybrid configurations, mail flow troubleshooting, and message tracking.
- Configure and troubleshoot remote email access using Outlook and OWA.
- Manage and maintain anti-SPAM products and Enterprise Vault Servers.
- Architect, design, and implement solutions using Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance.
- Handle Tier 3 operations and assist Tier 1 and 2 teams with complex issues.
- Troubleshoot advanced Office 365 issues using tools like PowerShell and diagnostic tools while adhering to SLA timelines.
- Collaborate with cross-functional teams to identify and resolve global technical issues.
- Monitor system performance and provide root cause analysis for complex issues.
- Execute projects related to migrations, new implementations, and system improvements for Office 365.
- Provide detailed reporting on Office 365-related tasks and tickets.
- Required Technical SkillsExtensive knowledge of Windows Server OS (2008, 2012, 2016, 2019) and desktop environments (Windows 10/11).
- Proficiency in MS Exchange protocols (SMTP, POP3, RPC/HTTPS, MAPI/HTTPS).
- Experience with Exchange Hybrid Configurations and Azure AD Connect implementations.
- In-depth understanding of Office 365 features, including DKIM, DMARC, transport rules, DLP policies, and retention/archival policies.
- Knowledge of SharePoint Online architecture and Microsoft Teams troubleshooting.
- Advanced capabilities in tools like PowerShell, MFCMapi, IDFix, and diagnostic utilities.
- Experience with ADFS Single Sign-On and backup/restoration tools for Exchange environments.
- Strong grasp of network protocols (TCP/IP) and DNS mail traffic flows.
- Eligibility CriteriaMinimum of 8-10 years of relevant experience.
- At least 2 years of experience as a Level 3 engineer.
- Bachelor s degree or higher in a related field.
- Microsoft certifications for Office 365 workloads are a plus.
- Behavioral SkillsExcellent communication and customer handling skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and deliver results within timelines.
- Highly organized and a team player.
- Quick decision-making and a proactive approach to issue resolution.
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