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  • Customer Success Manager - Mumbai, India - CleverTap

    CleverTap
    CleverTap Mumbai, India

    1 week ago

    Default job background
    Description

    Job Description

    About the Role:

    As a Customer Success Manager, you will be responsible for delivering complete support to CleverTap customers on value realization, solution engineering, and product adoption with their systems. You will retain and grow the CleverTap business through effective customer success management.

    Key Responsibilities:

    • Drive product adoption to help customers achieve their business outcomes and realize value by building Success Plans.
    • Develop an intimate understanding of your customers' businesses and conduct health checks.
    • Build a network of champions within each account through education, coaching, and strong influencing skills.
    • Represent CleverTap to customers as a trusted advisor, advocate, and marketing thought leader/subject-matter-expert, conducting regular executive business reviews.
    • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
    • Be an expert on trends and best practices for digital marketing and analytics.
    • Provide insights to customers from their own data and industry trends.
    • Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
    • Liaise between customers and all internal teams.
    • Handle customer concerns with confidence and put them at ease.

    Requirements:

    • Graduation in B.E / B.Tech (Any stream) / B.Sc (IT).
    • Overall 4-6 years of experience, with 2-3 years as a Customer Success Manager or Account Manager, preferably with marketing, agency, or consulting experience.
    • Strong technical aptitude to confidently project manage technical projects with many moving pieces.

    Nice to Have:

    • Experience in SaaS.
    • Post-Graduation in MBA Marketing, PGDM, Diploma courses in Digital Marketing.

    Measures of Success:

    • NPS.
    • Retention rate.
    • Product adoption - breadth and depth.

    Reporting Line:

    Director - Customer Success.

    Why Join Us:

    • Be part of a global growth stage startup.
    • Work in a fast-paced, dynamic environment where your contribution matters.
    • Be passionate about technology and its impact on the high growth mobile technology space.
    • Innovate at scale with learning opportunities.

    About CleverTap:

    CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. It's trusted by over 2000 brands like Domino's, Levis, Jio, Papa John's, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to build personalized experiences for all customers.

    The platform is powered by TesseractDB, the world's first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

    CleverTap is backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One. The company is headquartered in San Francisco, with presence across multiple locations globally.


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