Supervisor, Workforce Management - Hyderabad

+About IntouchCX IntouchCX is a global leader in customer experience management digital engagement and AI and automation solutions We immerse ourselves in your world with curiosity creativity and innovation to deliver exceptional results For over 20 years we have scaled with soul ...

The Workforce Management Manager will be responsible for implementing workforce management policy and process across the organization. · ResponsibilitiesExperience in implementing WMG(workforce management) policy and Process across Organization.Experience in Capacity PlanningExpe ...

We are changing the way people think about customer care, · We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program.We're looking for a leader who has the vision, experience and passion to co ...

The External Workforce Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. · ...

Workforce Software Management · About This Role: · We are seeking a highly skilled Workforce Software Manager to lead our client engagements. · This role involves leading client workshops to gather business requirements using PT 101/PT102/120 certifications. · ...

We are looking for a Workforce Assistant Manager / Manager who can handle workforce planning and scheduling to support smooth day-to-day operations. · ...

+ Support agents and operational teams to optimise SLA and efficiency while protecting agent well-being. · Grow and level up the WFM team. · + Grows and levels up the WFM team. · Sets scheduling strategy for the upcoming 3 months or intraday strategy for the next 2 weeks. · + , · ...

We are looking for a skilled professional with 8-10 years of experience to join our team as a Manager - Workforce Management in Wipro Limited.We manage workforce management activities ensuring optimal productivity efficiency. · Manage workforce management activities ensure optima ...

Workforce Management Specialist. 5+ years of experience in Verint WFM & QA. · ...

A Workforce Management Specialist with 3-5 years of experience in forecasting, planning & scheduling, real-time monitoring & intraday management, QA monitoring, and BI & reporting. · ...

The External Workforce Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. ...

The Supervisor, Workforce Management will oversee the Workforce Management team supporting Customer Success & Operations in India.This role is responsible for leading forecasting, scheduling, real-time monitoring, and capacity planning activities to ensure optimal staffing and se ...

We are looking for superstars in both scheduling and intraday functions and will discuss your preference and forte during the interview rounds. · ...

+Real-time monitoring and schedule adherence required. +3+ years of experience in Workforce Management within a contact center environment required.+Bachelor's degree or equivalent experience required.+TriNet is an Equal Opportunity Employer and does not discriminate against appl ...

We encourage you to apply even if your past experience doesn't align perfectly with every single qualification in the job description. · ...

+Leading client workshops, gathering and documenting business requirements, configuring WFS suite using JavaScript and HTML. · +Managing small to mid-sized projects · Conducting unit and system testing · ...

We are looking for a Workforce Management Specialist to join our team in Hyderabad. The successful candidate will have 3-5 years of experience in forecasting, planning, real-time monitoring, QA monitoring, and BI & reporting. · Forecasting (volume, AHT, staffing models) · Plannin ...

We are looking forward to hire Workforce Management Professionals in the following areas :WFS Configuration & Customization: · Configuring the WFS suite (Time, Scheduling, Integrations) using tools like JavaScript and HTML. · ...

We are looking for an experienced Workforce ManagementConsultantWe are looking for an experienced Workforce ManagementConsultant with a strong primary skill set in Workforce Management (Goals, · Performance, Talent Review, SuccessionManagement), Workforce Compensation,andOracle R ...

We are looking for an experienced Workforce ManagementConsultant with a strong primary skill set in Workforce Management (Goals,Performance, Talent Review, Succession Management), Workforce Compensation, andOracle Recruiting Cloud (ORC). · Lead the design, implementation, and opt ...