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- Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms, visitors.
- Maintain high standards of customer services at the reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Communicate with Duty Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- To maintain Front Office log book and shift reports.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Guest Relations Executive - Visakhapatnam, India - AccorHotel
Description
Job DescriptionYour team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.