- Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability.
- Ensure delivery of customers' vehicles on time.
- Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics.
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed.
- Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals.
- Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale.
Service Manager Vehicle Specialist - Sirsa, India - Garg Motors
Description
We're looking for applicants with exemplary customer relations skills, strong service writer capabilities, and a love for collaboration to step into our next dealership service manager role. No day will be the same in our fast-paced auto service center You must be ready to address customer concerns and oversee the service advisor in scheduling appointments for vehicle repairs.
Responsibilities