Customer Service Operations Manager - Pune, India - Policy Planner insurance brokers pvt ltd

Description

Title:- Customer Care Manager Real Estate (FEMALE)

A real estate customer care manager in Pune would be responsible for managing all aspects of customer service for a real estate company in Pune. Some of the key job responsibilities might include:

Managing Customer Service Operations: The customer care manager would be responsible for managing the overall customer service operations for the real estate company in Pune. This includes overseeing customer service representatives, ensuring timely and efficient response to customer inquiries, managing customer feedback and complaints, and ensuring customer satisfaction.

Maintaining Customer Database: The customer care manager would be responsible for maintaining the customer database and ensuring that all customer information is up-to-date and accurate. This includes managing customer profiles, keeping track of customer interactions, and updating customer information as needed.

Handling Customer Queries: The customer care manager would be responsible for handling customer queries and providing accurate information to customers regarding various real estate projects in Pune. This includes providing details about property prices, availability, location, and amenities.

Resolving Customer Complaints: The customer care manager would be responsible for resolving customer complaints and ensuring customer satisfaction. This includes identifying the root cause of complaints, investigating complaints thoroughly, and taking appropriate corrective action.

Coordinating with Other Departments: The customer care manager would be responsible for coordinating with other departments within the real estate company in Pune to ensure timely and effective resolution of customer issues. This includes working closely with the sales and marketing teams to ensure that customer needs are met and that the company's customer service goals are achieved.

Conducting Customer Surveys: The customer care manager would be responsible for conducting customer surveys to gather feedback and improve the customer experience. This includes analyzing survey results, identifying areas for improvement, and implementing changes to improve customer satisfaction.

Overall, a real estate customer care manager in Pune plays a critical role in ensuring customer satisfaction and building strong relationships with customers in the highly competitive real estate industry.