Solutions Architect – ITSM - Bengaluru, India - Orange Business

Description

Solutions Architect – ITSM


Job Responsibility:
You operate in a context of agility (SAFE model) and within the "IT renovation" program teams.

You bring your expertise regarding Cloud hosting, SaaS vendors software solutions, Big Data analytics, Artificial Intelligence, Security, DevSecOps, ...You bring your knowledge about external frameworks, standards and guidelines (TMF, ITIL, ...).You define architecture solutions on several domains such as Digital customers & employees journeys, CPQ (Configuration Pricing Quoting), Ordering, Delivery, IT Service Management, Monitoring, ...You direct the incorporation of vendors software solutions into both established and emerging IS infrastructure.

You contribute to solution alignment with vendors software native capabilities, to process optimizations, to implementation choices.
You establish strategies for data architecture to uphold precision, consistency, and security.
You propose solutions to enhance the efficiency of systems, cut costs, and elevate the customer & Orange employee experience.
You describe the transformation steps from an as-is situation towards a target to be achieved.
You develop and uphold architectural documentation, encompassing diagrams, specifications, and technical standards. You convey architectural choices and suggestions to audiences with varying technical backgrounds.
You keep abreast of emerging technologies and industry developments.

Experience :18+ years total experience with 10+ relevant experience.
Excellent client-facing communication skills.

ITSM expertise and knowledge of SERVICE NOW solutionsKnowledge of Information System domains such as:

Digital customers & employees journeys, CPQ (Configuration Pricing Quoting), Ordering, Delivery, IT Service Management, Monitoring, ...On the IS domain(s), technical and functional understanding of vendors software such as Salesforce CRM, ServiceNow ITSM, ...E2E Architecture (functional, software & technical), including Enterprise Architecture and Integration ArchitectureFull stack development skills covering cloud-native software architectures, Domain Driven Design practices, Front-end development (frameworks Angular / React / Vue, Javascript, HTML, CSS, Bootstrap, micro-frontend architectures, BackForFront architectures, ...), Back-end development (Java, Javascript, Python), Integration technologies (API, Message bus), Security solutions & protocols (IAM, OAuth, OIDC)Cloud architectures with knowledge of cloud solutions (Hyperscalers, Docker/Kubernetes), DevSecOps practices and technologies (CI/CD, Testing automation)Proven experience with architecture governance on complex projects / programs, including key design decisions.

Working experience with architecture tools.
SAFe for Architect certified.
Understanding of B2B Telecommunications products and processes.
Problem-solving skills.
Autonomy.


Your main missions:

• Design the IT of tomorrow with business & IS teams.
• the functional, software and technical IS strategy & architecture.