Customer Support Associate - Hyderabad - Swipe (YC S21)

    Swipe (YC S21)
    Swipe (YC S21) Hyderabad

    1 day ago

    ₹250,000 - ₹550,000 (INR) per year *
    Description

    At Swipe, we empower small businesses in India to streamline their invoicing and payments processes.

    About Us

    We are a Y Combinator-backed fintech app serving over 2 million SMEs. Our mission is to simplify financial operations for local entrepreneurs, allowing them to focus on growth.

    Your Role: Customer Support Associate

    • You will provide top-notch customer support via chat and phone calls, ensuring seamless onboarding experiences and addressing complaints with empathy and efficiency.
    1. Cultivate strong relationships with our customers by actively listening to their needs, providing personalized solutions, and escalating complex issues when necessary.
    2. Pursue product improvement opportunities by analyzing recurring queries, user trends, and feedback from CRM tools.
    3. Collaborate closely with the sales team to inform marketing initiatives based on customer insights derived from interactions.

    New Requirements

    pYou must possess:a minimum of one year's experience in customer success or a related field,a genuine care for customers,strong problem-solvingabilities,andtheabilitytoremaincalmunderpressure.Ateamplayerwillingsstocollaboratecrossdepartmentsandshareknowledgeespeciallyusingcrmsystemofrecord.
    * This salary range is an estimation made by beBee
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