NOC Shift Lead - Chennai, India - Tata Communications Transformation Services (TCTS)

Description

Job Title: (Shift Lead -NOC,Fttx,HFC) Assistant Manager - Network Operations & Support

Graduation with 7-8 Years of experience

Technical Knowledge/Skills Required:

• Planning, implementing and Managing NOC shifts
• Good Telecommunications network understanding
• Excellent People management skills
• Hands on experience of complex FTTx and HFC access network issues.
• Hands on experience in Nokia DSLAMs, Nokia and CommScope cabinets, Nokia OLT's, Nokia NTD's, passive fiber and copper networks,
• Hands on experience in Cisco, Nokia 7x50 IP network
• Hands on experience in Infinera DWDM
• Experience of handling multi-vendor access network.
• Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (Spatial Net), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.
• HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
• Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.

Key Responsibilities:

• Day to day shift planning for 24X7 hours supports
• Distribution of tickets based on availability and expertise
• Manage seasonal/incidental spikes by allocating resources dynamically
• Leave planning and floor management
• Priority ticket management and war-room facilitation
• Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
• Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews