Application/Technical Support Engineer - Gurugram - Blue Copper Technologies Pvt Ltd

    Blue Copper Technologies Pvt Ltd
    Blue Copper Technologies Pvt Ltd Gurugram

    6 days ago

    Technology / Internet
    Description

    Experience: 2 to 4 Years

    Qualifications: Graduate in any discipline (preferably Engineering)

    Location: Kolkata/ Gurgaon

    We are looking for a technical support engineer to provide technical and operational support to our customers.

    Skills:

    • Good communication and presentation skills in English
    • Should be comfortable to work in Evening and Night Shifts
    • Fair understanding of any flavor of Linux (Preferable)
    • Fair understanding of SQL and RDBMS
    • Experience in utilizing issue tracking and management software is nice to have
    • Knowledge on AWS or Azure cloud platforms would give added advantage
    • Strong documentation and reporting skills
    • Excellent troubleshooting abilities
    • Experience in handling customer support queries
    • Ability to coordinate effectively with cross-functional teams

    Job Responsibilities:

    • Deliver high-quality technical support by troubleshooting, diagnosing root causes, and resolving customer issues using logs, configs, and system data.
    • Develop strong product and industry knowledge to guide customers in effective product usage.
    • Create and maintain clear documentation (KB articles, FAQs, troubleshooting guides) for self-service support.
    • Communicate professionally to build strong customer relationships and enhance experience
    • Collect and analyze user feedback to identify improvements and optimize support processes.
    • Collaborate with cross-functional teams to escalate complex issues and support product enhancements.
    • Contribute to process improvements, knowledge sharing, and training of new team members.
    • Maintain accurate reports and documentation of support activities and customer interactions.
    • Possess foundational AI knowledge, including LLMs, prompt engineering, AI tools, and performance metrics.

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