- Good communication and presentation skills in English
- Should be comfortable to work in Evening and Night Shifts
- Fair understanding of any flavor of Linux (Preferable)
- Fair understanding of SQL and RDBMS
- Experience in utilizing issue tracking and management software is nice to have
- Knowledge on AWS or Azure cloud platforms would give added advantage
- Strong documentation and reporting skills
- Excellent troubleshooting abilities
- Experience in handling customer support queries
- Ability to coordinate effectively with cross-functional teams
- Deliver high-quality technical support by troubleshooting, diagnosing root causes, and resolving customer issues using logs, configs, and system data.
- Develop strong product and industry knowledge to guide customers in effective product usage.
- Create and maintain clear documentation (KB articles, FAQs, troubleshooting guides) for self-service support.
- Communicate professionally to build strong customer relationships and enhance experience
- Collect and analyze user feedback to identify improvements and optimize support processes.
- Collaborate with cross-functional teams to escalate complex issues and support product enhancements.
- Contribute to process improvements, knowledge sharing, and training of new team members.
- Maintain accurate reports and documentation of support activities and customer interactions.
- Possess foundational AI knowledge, including LLMs, prompt engineering, AI tools, and performance metrics.
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Application/Technical Support Engineer - Gurugram - Blue Copper Technologies Pvt Ltd

6 days ago
Description
Experience: 2 to 4 Years
Qualifications: Graduate in any discipline (preferably Engineering)
Location: Kolkata/ Gurgaon
We are looking for a technical support engineer to provide technical and operational support to our customers.
Skills:
Job Responsibilities:
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Desktop Support Engineer
Only for registered members Gurugram, Haryana
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Support Engineer
Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurugram
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Support Engineer
Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurugram, India
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IT Support Engineer
Only for registered members Gurugram
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Support Engineer
Full time Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurugram, Noida
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IT Support Engineer
Only for registered members Gurgaon, India
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Support Engineer
Full time Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurgaon, Haryana
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It Support Engineer
Only for registered members Gurugram
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IT Support Engineer
Only for registered members Gurugram, Haryana
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IT Support Engineer
Only for registered members Gurugram, Haryana
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Technical Support Engineer
Only for registered members Gurugram
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Technical Support Engineer
Only for registered members Gurugram
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Technical Support Engineer
VdoCipher Media Solutions- Gurugram
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Platform Support Engineer
Only for registered members Gurgaon/Gurugram
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Support Engineer
Only for registered members Gurgaon
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Software Support Engineer
GreyOrange- Gurugram