Associate Manager - Hyderabad - Randstad

Description

Associate Manager, Talent Solutions Delivery, Enterprise

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
• We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about team

As an Associate Manager tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.

This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.

purpose of the job:

As an Associate Manager you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.

As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.

The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills

General Duties:

Account Portfolio

• Recognize team's overall influence to the account P&L and manage expenses responsibly
• Active participation in forecasting and budgeting process
• Active participation in the business review process internally and externally
• Manage any aging issues with client bill collections
• Audit and verify accuracy of all invoices, billing accruals, and client reporting
• Familiar with contract schedules & contractual terms and have the ability to execute against them

Client Relationship Management

• Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy
• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

Compliance Management

• Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported
• Ensure assigned accounts are meeting diversity goals when applicable
• Monitor account activities to ensure compliance with contractual agreements

SLA Management

• Ensure all team members are meeting internal RSR SLAs
• Responsible for meeting customer and candidate satisfaction targets
• Compile data and produce presentable reports for SLA review
• Coordinate, as needed, with Reporting Team to make any changes or improvements to reports
• Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff

• Coach and mentor team and provide assistance as needed to reach goals
• Assess/survey quality of work delivered by team based on established performance measures and specific client feedback
• Provide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completed
• Collaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targets
• Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate
• Recommend training where necessary to develop skills and techniques
• Coordinate the training to be delivered to new team members on account specific tasks and systems

Additional Duties

• Set specific account guidelines and policies as required
• Ensure adherence to corporate guidelines and policies
• Ensure team members conform to client and RSR processes and quality procedures as defined
• Manage &/or participate in periodic ad-hoc projects as required by Director, Client Delivery
• Perform other duties as directed by Director, Client Delivery

Position Requirements:

Basic qualifications include:

• 10+ years of experience in the BPO industry with a strong operational background.
• 3+ years of experience in leading and managing teams as a people manager.
• Expertise in stakeholder management and building strong client relationships with department heads and HR leaders.
• Demonstrated success in driving operational efficiency, optimizing processes, and delivering client-focused solutions.
• Skilled in project management, process implementation, and continuous improvement to enhance service delivery and business outcomes.

Preferred qualifications include:

• Ability to rely on experience and judgment to plan and accomplish goals
• Experience in resolving conflicts and gaining cooperation among peers, staff and client
• Experience in researching complex issues and developing recommended actions
• Management skills based on several years of experience preferably in a matrix based environment
• Ability to build strong, effective relationships as a leader, team member, and Randstad resource
• Ability to provide excellent customer service to both internal and external customers
• Strong business acumen, hardworking, high integrity and a strong desire to succeed
• Effective interpersonal and written communication skills
• Superior consulting, leadership, management, interpersonal and mentoring skills
• Capable of working independently in a self-directed capacity, as well as in a team environment