Customer Service Engineer - Thane, India - CIRCOR International, Inc.

Description

ORGANIZATIONAL STRUCTURE

BUSINESS: Customer Service Representative

LOCATION: Thane, India

DIRECT REPORTING: Manager Cust service SSC.

FUNCTIONAL REPORTING:

POSITION DETAILS

Position Summary

Order Execution of pump- and spare part orders

Principal Activities

· Processing of pump and spare part orders

· Closely work with Shipping department & Handling IHM documents

· Selection of the complete delivery package

· Processing of Pump and Spare part orders via CRM into SAP system with technical and commercial details

· Create Sales order in SAP with complete details of previously supplied pump, end user details, industry etc

· Coordinate with Order Management function in plant to get order related status and delivery updates

· coordination with export control department in country of manufacturing

· coordination with internal and external interfaces

· clarification of technical and commercial issues

· follow-up of orders, dealing with warranty claims

· Handling CRM enquiries daily basis

· Using Cloud tools for submitting orders

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

o very good English skills is must (telephone and email)

o able to read, write, analyse and interpret general business and technical documents in English

o good technical understanding

o SAP SD knowledge will be an added advantage.

o experience with integrated CRM systems (e.g., Microsoft Dynamics)

o Should be Team-capable, self-motivated, resilient, customer-focused

Requirements

Education & Experience

o 2 years professional experience in customer service of industrial goods

o Diploma degree in any Specialization

o Any Graduate

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities