Sr Client Services Representative at Fiserv Inc - Brazil, India - timesjobs

Description

#


Responsibilities

Requisition ID:

R
Date posted: 02/19/2024


City:
Sao Paulo


State/Region:
So Paulo


Country:
Brazil

Additional Locations:
Sao Paulo - Nacoes Unidas, Brazil

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.


Job Title
Sr. Client Services Representative

• Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv
• Defines and/or resolves moderatelytocomplex customer problems within the designated product lines and following E2E troubleshooting process.
• Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
• Monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
• Adheres to established policy and procedures
• Manage and control non complex projects

Thank you for considering employment with Fiserv


Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries.

As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.


Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.