Assistant Manager(B3-1) Telecom Network Operations - Ernakulam, India - Tata Communications

    Tata Communications background
    Description

    Broad outline of the Role

  • The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
  • Purpose - Broad objective of the role

    Should have strong technical skills in the operation and maintenance of Fibre & transmission systems covering performance monitoring, troubleshooting, testing, hardware installation & Commissioning etc.
    - Hands on experience in all kind of transmission equipment's and TMI instruments.
    - Skills in handling different test equipment such SDH analyser, OTDR, protocol analyser, BERT meter, optical power meter, etc.
    - Provide 24x7 emergency call-outs to NOC and other teams for O&M activities in network
    - Vendor management, payments, and performance analysis. - Project initiation of newly awarded project, from BOQ and contract verifications to Mobilization of the resources. - Excellent communications skills, analytical problem solving, planning, organizing & documentation. - SLA/KPI achievements, quality targets achievements. - Maintain excellent connect with the client and internal stakeholders

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate with 0-4 years of experience
  • Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of network, operation systems
  • Key Responsibilities

  • Maintaining, administering, upgrading, and troubleshooting network tools and equipment
  • Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
  • Ensure SLA are achieved and work proactively to maintain the same.
  • Conduct vulnerability assessments for networks, Servers, applications, and operating systems
  • Conduct network security audits and scanning on a predetermined basis.
  • Compile and track vulnerabilities over time for metrics purposes.
  • Timely upgradation of all the tools used and their related documents like SOPs etc.
  • Technical Competencies

    Knowledge / Skills