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  • Assistant MANAGER - Thane - Destino Infotech Pvt Ltd

    Destino Infotech Pvt Ltd
    Destino Infotech Pvt Ltd Thane

    1 month ago

    Default job background
    Full time
    Description

    CEC Officer - Inbound - Retail Liabilities

    Join our Customer Experience Center team as a CEC Officer, where you will be responsible for delivering exceptional customer service and meeting productivity benchmarks.

    Key Responsibilities:

    • Attend inbound calls from customers in Retail Liabilities, process queries and requests to achieve customer satisfaction
    • Identify and convert opportunities for cross-selling banking products during customer interactions
    • Maintain high standards of quality communication and customer servicing

    Requirements:

    • Graduate degree (excluding BSC IT, MBA/CA/Dr.)
    • 1-2 years of experience in customer service with a minimum 6 months in a call center role
    • Excellent communication skills (B29) and basic computer knowledge required

    Work Environment:

    • Rotational shifts: Males (24*7), Females (7 am - 8 pm)
    • Flexible schedule with scattered 8-week offs per month
    • No transportation facility available
    • Transportation boundaries: Kurla - Kalyan (including Ulhasnagar, Ambernath, Badlapur) and Airoli - Seawoods

    Compensation:

    Up to ₹3,00,000 per annum

    Reporting Structure:

    • CEC Team Leader - Inbound

    Interview Process:

    • HR round
    • TL round
    • Team Manager round

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