- Ticket Sales and Reservations skills (Previous experience in ticketing and reservation systems is beneficial)
- Excellent communication and customer service skills
- Attention to detail and strong organizational skills
- A diploma in travel & tourism or IATA is preferred
- Fluency in multiple languages is a plus
- Energetic, confident and Result oriented
- Process driven and systematic
- Planning & Organizing skills
- Ability to work in a high growth environment
Reservations Ticketing Consultant - Pune, India - Odyssey Tours & Travels
Description
Company Description
Established in 1992, Odyssey Tours & Travels is a leading IATA accredited travel agency based in Pune. We provide a wide range of travel services including international and domestic air tickets, hotel reservations, customised holidays, passport and visa services, and overseas travel insurance. We are members of Uniglobe, the World's Largest Single Brand Travel Franchise Network with a presence in over 750 locations in more than 35 countries across the Americas, Europe, Asia/Pacific, Africa and the Middle East.
Role Description
This is a full-time on-site role for an India (Domestic) Reservations Ticketing Consultant located in Pune. As a Reservations Ticketing Consultant, you will be responsible for:
Handling customer enquiries and flight ticket reservations including issuance of tickets and boarding passes
Understanding customer's travel requirements and provide them the requisite information on flight schedules, fares and connections as per the company's service level response commitment
Managing the client's expectations and deliverables effectively in a timely manner and handling customer complaints
Booking client's meal and seat preference and assisting clients with ancillary bookings (excess baggage, extra leg room seats etc), web check-in and take care of special needs (wheelchair, airport assistance etc)
Assisting customers throughout the journey as required and handle changes, disruptions that may arise during travel
Processing ticket cancellations and refunds
Following up with clients for payments for flight tickets issued
Maintaining a good rapport with the airline sales & operations staff
Qualifications