Service Desk Engineer 2 - Delhi, Delhi NCR - confidential

    confidential
    confidential Delhi, Delhi NCR

    5 days ago

    Full time
    Description

    We are seeking a skilled Service Desk Engineer 2 to join our team in India. The ideal candidate will have 2-4 years of experience in providing technical support and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction.

    Responsibilities

    • Provide first-line support for IT issues via phone, email, or chat.
    • Troubleshoot and resolve hardware and software issues promptly.
    • Document all interactions and resolutions in the service desk system.
    • Escalate unresolved issues to higher-level support as necessary.
    • Maintain and update knowledge base articles for common issues and resolutions.
    • Assist in onboarding new employees with IT setups and configurations.
    • Monitor and manage service desk tickets to ensure timely resolution and customer satisfaction.

    Skills and Qualifications

    • 2-4 years of experience in a service desk or technical support role.
    • Proficiency in Windows and Linux operating systems.
    • Familiarity with ITIL framework and service desk best practices.
    • Experience with ticketing systems such as ServiceNow or JIRA.
    • Strong understanding of networking concepts and troubleshooting techniques.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.
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