Cvp Developer - Chennai - Servion Global Solutions

Description

Cisco CVP L3 Engineer Role

This role is responsible for handling escalations, ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments, and providing advanced troubleshooting support.

The engineer collaborates with L1/L2 teams, conducts root cause analysis (RCA), optimizes call flows, and ensures seamless IVR interactions for customers.

They play a crucial role in system enhancements, security compliance, and automation.

Key responsibilities include engaging with business teams to understand customer requirements and implementing appropriate IVR flows.

Additionally, the engineer provides technical guidance on CVP architecture, best practices, and scalability solutions.

Required Skills & Expertise:

• Strong expertise in Cisco CVP components – CVP Call Server, VXML Server, Reporting Server, Media Server.
• In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications.
• Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces.
• Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations.
• Understanding of Java and VXML scripting for troubleshooting IVR applications.
• Knowledge of CUCM, ICM, UCCE/PCCE, Finesse, and third-party IVR integrations.
• Experience with certificate management, security patches, and compliance best practices.
• Familiarity with automation tools for monitoring and reporting (Python, Power Shell, SQL).
• Excellent documentation and communication skills for RCA reports and technical documentation.