AVP - Operations - Insurance (15-20 yrs) - Pune, India - iimjobs

Description

• Currently a Sr manager or AVP
• Mandate experience in UK pensions.

• Candidates with experience in BFSI, Insurance.
• Should be ok with UK shifts.
• Should have managed managers with min span of 250 +

• Drive & achieve productivity enhancements.
• Own weekly/monthly management reports & highlight relevant gaps &/or concerns.
• Responsible for scoping, identifying new areas of work.
• Oversee migration & stabilization of new processes.
• Periodically review process & regulatory requirements and ensure compliance.
• Review FTE requirements, shift plans & capacity planning.
• Initiate, Execute & Facilitate process improvement initiatives/projects.
• Lead Org wide projects across locations.
• Integrate domain knowledge & business understanding to create superior solutions for the client.
• Must clear at least one certification a year.
• Conduct regular meetings with process managers & resolve concerns.
• Should have managed Managers.
• Conduct skip level meetings with team members & resolve escalations.
• Own rewards & recognition schemes for assigned processes/teams.
• Oversee L&D trainings for self & process managers.
• Oversee staff domain certifications.
• Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within predefined timelines.
• Liaise with recruitment team for recruiting new team members.
• Identify & facilitate movements within the division for Process Managers.

• Drive ontime, accurate & quality service delivery within agreed upon SLAs for assigned processes.
• Manage client relationships and escalations.
• Strategic Initiatives
• Explore opportunities to move processes to the GSC satellite office.
• Participate in special projects/organization wide initiatives.