- Bachelor's Engineering Degree
- Enough knowledge of handling Layer-2 & 3 issues
- Specialization courses like PMP, TATA GeMS, Six Sigma etc.
- Provide Tier-2 support to the Transport and to the FO team
- Open TAC cases with vendors & follow up (interlock with Eng. & SQM) – real time
- Network level diversion in contingency
- Network security and User Management
- Transmission equipment ORT (Operational Readiness Testing) for any new equipment being added to the network and for network growth and resiliency projects.
- Perform software upgrade and patch application
- Maintenance and support on the transmission equipment servers
- Provide SOW for PE activities and support during activity
- Provide training to the Internal and External teams
- SYNC and DCN management for CORE network
- Vendor Performance Management
- Well versed with technologies like SDH, DWDM and Ethernet
- Capable of handling Layer-2 escalations
- Excellent communications skills (verbal, writing, presenting).
- Project Management
- Team Player and Motivator
Customer Service Executive - Pune, India - Tata Communications
Description
Role
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus Experience: 2-3 years
Minimum qualification & experience
Other knowledge/skills
Layer-2 Service Assurance (TAC) for Transmission CORE & MAN network
Major Responsibilities*
Technical Competencies