Vendor Account Manager - Hyderabad, India - 2coms

Description

• Engage effectively with hiring managers and team members, showcasing strong communication skills.
• Proficient in utilizing Jira ticketing system for efficient workflow management.
• Understanding and working on contracts, SOW, MSA, PO terms, etc.
• Hybrid role with anchor days (Tuesday & Thursday) in the office; flexible working hours.
• Operating on the US time zone with flexibility for night shifts after initial daytime training.

• Manage daytoday Tier 2 and Tier 3 cases through a ticketing system.
• Review onboarding requirements, including documents, PO information, SOWs, and access provisioning requests.
• Handle bulk onboarding, data changes, and offboardings on behalf of hiring managers.
• Own Tier 2 agent knowledge resources and training alignment with other teams.
• Identify operational weaknesses, improve processes, and support/manage projects for team scalability.
• Ensure controls and measures are in place to monitor and continuously improve processes.
• Conduct regular analyses, reporting, and audits as required.

Requirements

• 35 years of prior experience in contingent workforce management/MSP operations.
• Strong problemsolving skills and ability to think creatively.
• Team player with a focus on collective success.
• Datadriven mindset with the ability to analyze and transform data into insights.
• Customercentric approach with excellent communication skills.
• Basic project management skills, strong followthrough, and stakeholder engagement.
• Professional proficiency in English.
• Tool knowledge Preferred : Fieldglass VMS, Coupa, Jira ticketing system, DocuSign CLM, and IIQ.

Benefits